Chipotle Mexican Grill

If I was rating just on food, I would give this place 4 stars.  That being said, the line here was terrible - and evidently typical.  It stretched all the way around the restaurant and I must have waited 20 minutes just to get to where you make your food selection.  I asked an assistant manager if it was always this busy and she said it was.  There was still a line there when I left (albeit slightly shorter) so she is probably right.  It was so busy there that you kind of had to yell to make sure they didn't screw up your order.  One positive - they have brown rice as well as white rice.  I requested brown rice and they got it wrong but I let that one slide.  Towards the end of my preparation though they asked if I wanted guacamole and lettuce and i just wanted guacamole.  They started to reach for the lettuce also and I had to yell at them to stop - they would have been re-making my burrito completely had they done that..  I also had to ask for a basket instead of a bag as I was eating in - they didn't ask me, just started grabbing for a bag (I think most people order to go here for some reason.)  Anyhow, when I got my food and drink cup I was mentally fatigued from the experience, so although the food was quite good and I am a fan of Chipotle's burritos - I don't think I'll visit this location again if I have any kind of choice.

If I could leave zero stars I would!  This is by far the worst Chipotle in the country.  They are 0 for 50 with getting online ordered correct or ready on time.  I ordered 2 chicken bowls online for in-store pick up.  When I returned home with them and opened the bag.  Both burrito bowls did not have chicken!  How is that possible?!  This Chipotle is the WORST!  Avoid it at all costs!

The food was okay,  however I was irritated by the fact that some ingredients I enjoy on my burrito bowl were not yet ready even tho they had been open for 45 minutes!  This location is closer to me but I would rather drive s few more minutes down the street to the oak lawn location.