Crossroads BBQ

Booze and Blues indeed -- be forewarned, if you come here, make sure to drink (or be drinking) a TON of booze or else be prepared to face the blues, a.k.a. WHAT THE HELL IS GOING ON!!??!?!

The food isn't bad, but the portion sizes are irregular from one order to the next. I don't even mind that my beef brisket is being MICROWAVED right in front of me -- along with the shredded pork and chicken meat. Your smoked turkey sandwich? Is what Mom packed for your lunch in 3rd grade, right down to the unceremonious sliced bread used for it. The sides are decent -- mac 'n' cheese is plenty cheesy but perhaps could use a touch more salt, the cole slaw was nice and sweet, and the jalapeno cornbread was slightly dry but had nice pepper flavor throughout. So why the one measly star?

You just HAVE to see this sight for sore eyes to truly believe it. Proverbial Boy and I just could absolutely NOT fathom:
-- What's the hold up? The first one lies within the kind but clueless cashier.
-- You mean there's more hold up? Oh yeah. The tickets given to you don't have numbers on them, so basically it's every sous chef for him/herself screaming out entire orders and then relying upon hungry, long-waiting customers to 'listen for their food.'
-- Food comes out cold. Even after being nuked for 3.5 minutes? Yup. The ribs, chicken plate, sausages and chicken wings all come out of the kitchen in the back. Everything else is stored in a food line that is visible to all....... and to the EXTREME detriment of Crossroads. Because there is no singular system to take tickets and get them out, it's just, for lack of a classier term, a huge clusterf*ck. So what suffers in this process? Temperature.
-- Short of utensils and napkins, there are basically NO condiments outside of the counter line. No soda fountain, no sauces, nothing. So if you needed or were missing anything, you'd have to interrupt the ONE poor worker working the line.

So in short, ATTENTION FOOD AND BEVERAGE MANAGERS OF BUFFALO BILL'S AND THE PRIMM CASINO PROPERTIES:

Please fix this place. It's decent and has a definite niche to replace the ghost of Tony Roma's. It isn't the fault of the employees that they don't have any system or direction, but please don't blame US, the customers, for badmouthing this joint after waiting too damned long for cold overpriced food. Please, for the sake of all that is food, get it together!