Decided to give them another shot. But unfortunately this place lacks customer service big time. Â Wifey and I stop for a bite to eat and see the end of the game. If your going to serve food then your customer service needs to be on point. I don't go to place because the staff is wearing booty shorts and low cut tops. Its disgusting and degrading. Have more self respect. I want great customer service. I shouldn't have to wait 15 mins for someone to acknowledge that we are there and get some menus. Â I could go in and order from a another business and eat there and nobody would know or say anything because they don't pay attention. Â This place should just be strictly a bar and quit with the food. Drunks could care less about customer service. Â Or stop being cheap and staff more people.Terrible!!!!!
Review Source:Rookies is a great sports bar and restaurant. The TV's are huge, crisp, and everywhere. The restaurant is always clean, and in a sports bar that's hard to do. The service is decent, even better if you know the servers or bar tenders, so get to know them well :) Â Their food is good but complicated. Some items like their Fried Jalapenos, Southwestern Chipotle Wrap, Tri-tip sandwich, or Pizzas are fracking delicious. While others are a complete let down. Consistency is key, and I would say the same for their drinks. Some bar tenders make the most amazing margaritas, while others are just wrong. Some over pour and some are PERFECT. Its just a training issue that can easily be fixed. Overall, its a great place to eat, drink, and be merry with friends and I'm so glad it's downtown.
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