We ordered online for delivery. After an hour of waiting I called and they said they had just received the order. Another 15 minutes later we still didn't have our food so I called again to see if we could get something for the inconvenience. Basically I was told that it was the websites issue and they didn't do anything wrong. I specifically asked if we could have our bill reduced or get something for our trouble and they said no. They continued to make excuses and at one point got quite rude on the phone.
It doesn't matter what the reason for the bad service, it was still bad service and they made no attempt to make us a happy customer.