Just wow. Would give zero stars but that, for some reason is not an option. First of all, we arrived and were not even acknowledged for at least ten minutes. The manager, Phil was roaming around the room like a bumbling idiot and seemed totally oblivious to the fact that the host stand was unattended. When we were finally seated, it quickly became apparent that the noise level in this restaurant is absolutely deafening, you can barely hear each other talk. We sat for over 15 minutes unattended before our waiter finally came over. He didn't even bother to introduce himself (some idiot with a ridiculous beard, which should be shaved for work in a fine dining restaurant), and took 20 minutes to deliver drinks. After drinks, we sat another 20 without anyone taking our appetizer orders. Finally grabbed someone to take our order cause at this point it was an hour of sitting and no food. Absolutely inexcusable no matter how busy you are. They didn't even bring the bread until we had our drinks. As for the food when it finally came, the pasta here is terrible and not prepared correctly. It is all clumpy and there is barely any sauce, could make better at home. The steak was decent, and the lamb was too salty and the sauce was disgusting. No one at this place knows how to run a restaurant. The managers are barely present, and the servers leave you sitting forever without even coming by to ask if everything is ok, presumably because they know that the answer is "no, everything is not ok". The managers lack of care seems to have carried over to his hiring because no one here is cut out for this kind of restaurant. If the food was outstanding it wouldn't be so bad, but waiting an hour for food that can only be described as mediocre is just a flat out waste of time. Also very expensive.
Review Source:I really want Guildhall to make it, especially since it's the only restaurant within walking distance of my house that's appropriate to dine without your children. Imagine that.
Based on the crowd there last Sat night I"m not the only person in the North Shore excited about this new restaurant. For a few minutes there I almost thought I was dining in the city just looking at the trendy crowds filling this restaurant.
The french inspired decor of this restaurant is beautiful. I"ll admit I found myself checking out every little detail from the ceilings to the walls...and wondering what decorating ideas I could borrow for my new home.
The cocktails and food that we actually received (more to come about that later) was delish. I liked my pisco sour so much that I ordered another. The tuna app was scrumptious and my salmon special should be added to the main menu...and should probably replace the mediocre trout my husband ordered.
I'm being gracious with my 4 star review and giving them a little slack since they are new because the service deserved no more than 2 stars. Our drinks took at least 20-30 minutes. They forgot to bring out 2 of our appetizers, which they made up for with a dessert on the house (you can skip dessert here by the way) ...but a few members of my party mentioned they left the restaurant hungry. Our waitress wasn't cut out for fine dining and would be better fit for the casual kid friendly Vernon's down the street.
We'll be back out of convenience and as I mentioned above they've got something good going on with the food and ambiance. However, if their service remains the same I think we're likely to lose our first fine dining restaurant in the hood.