Jillian's

My boyfriend and I went here to play pool, but decided to sit down and eat beforehand. Once we were sat, we waited almost five minutes for someone to come over. Well, no one did. My boyfriend finally found a waitress in the section and asked if we could get something to drink. The girl seemed confused, but said she was our waitress. We order an appetizer, and it took another five or six minutes for that to come out. She never came back to check on us to see if we wanted anything else or to get refills on drinks. Once the appetizer was gone, she took the plate, never asked if we wanted to order an actual entree, finally got the refill, and walked away to other side of the restaurant where no one in the section could find her. Another five minutes later she brought the bill, disappeared AGAIN, and only finally came back to run our card once we'd contemplated finding a manager to take care of the check for us.

The only reason the night was a total bust was after we'd finished dealing with that disaster of a waitress, we went over to play pool (which seems horribly overpriced) and had okay, though not great, service from the waitress assigned to the tables.

Would I go back? Maybe, but I'd have to be really desperate for somewhere to go.

Decent food. Good drinks. The atmosphere varies depending on where you are in the establishment, and whether there's a band that night. The front is an assortment of booths, bar, pool tables, and other gaming areas. There are TVs everywhere. The next rooms is an arcade. Then the back room (The Groove Shack) has its own bar and hosts dances. Thursday night is shag night which is over-crowded during the school year, but fun if you bring friends to dance with. Parking situation varies, depending on events, time of day, and time of year. Bring cash or be prepared to walk, just in case.

I went on a Friday evening with a group of 15-20 friends. The first few people (myself included) to arrive decided on a spot by the pool tables with some tables and chairs along the outside. In the first half hour before more guests arrived the waitress was continual hanging around our area. She kept saying that we could move back to the game room area (this was part of her section). Had we been more in the mood to play games i'm sure we would have gone to Frankie's Fun Park, Chuck E Cheese or a Dave and Busters instead.

Also whilst she was mingling around in our group between her moments of nagging us to move to the other room she had expressed several complaints about her job and the lack of tips she earns.  She was friendly enought o share a story about how her and a coworker went down the street to Liberty Tap Room and the server at Liberty had charged her credit card (which our waitress claims she had left behind) a second time for an additional $5 after they had left. This raised a red flag in my mind and gave me the impression i should check my account (i have several times thankfully nothing yet!).

part of being a good waitress is being attentive to your customers. It isn't however doing any of the following:
- Constantly asking those people not taking part in the drinking (which they told her they wouldn't be) if they wanted an alcoholic beverage.
- Hounding those that were looking over the menu if they were eready to order. I watched this happen to two different groups of people in our party. Out waitress would approach the person to see if they were ready and when they said they weren't she would linger around in our group and then approach again a matter of two minutes later for a 10 - 15 minute period.    
- you do not approach all the sober people and the head of the group repeatedly to say you didn't put gratuity on the tabs and to please remind the rest of the party to tip her because the other parties that night haven't tipped her much or at all.

I didn't take part in the food this evening but have had the flatbreads before. Theyre not bad but not something you would write home about.

I do have to say the drinks were some level of awful. The margaritas and vodka cranberries tasted as if they had something quite bitter in them.  

The only redeeming things about this outing was the shot girl who was very friendly. She roamed over to our area, gave us our shots (which were better than our drinks) and then made her way elsewhere. The live music of the night wasn't bad, it was of the classic rock  variety. Some band called Black Beards Truck.