LongHorn Steakhouse

Pretty good for a steak chain.  The service is good and the food is also good; not as good as the high end chains (Ruth's Chris, Morton's, etc.) but still good.
They have some great appetizers (shrimp & crab dip!) and desserts too.

Both stars go to the bartenders!  They are really great.  The rest, unfortunately I could do without.  

Country music for starters is as close to hearing a knife scrape across someone's plate.  It's played here every day, and played plenty loud.

The staff is trained very well.  Too well.  The presentation is so canned it kills me, and individual personality of the waitstaff.  Typical major chain.  Hi, my name is Jenny.  I will be your server tonight.  Can I start you off with an appetizer, perhaps some of our highly processed fresh out of a box and into our microwave or blast furnace?  We also have a 700oz sugar water margarita for $15.99.  Let me know, because it might take three of us to carry it over to your table.

Not much irks me more than when asked how I want my steak, and I reply "medium rare", only for them to explain to me what medium rare is.   Not only is it an international standard, it's also printed in the menu - RARE: Cool, red center     MEDIUM RARE: Warm red center, with a hint of pink     MEDIUM: Warm pink center
MEDIUM-WELL: Some pink in center     WELL: No Pink, cooked all the way through.  Reminds me of watching the flight attendants explain how to put on a seatbelt.

Imagine how much service could be quickened if it wasn't for all of the canned speeches and the repetition with everyone's order.  

The steaks in all honesty are quite good.  Good quality.  Cooked well.  If you are local, hungry, have earplugs (or god forbid enjoy country music), don't mind processed food, and want a good steak, then go sit at the bar and enjoy the bartenders.

Most of the time the food is correct and the service is pleasantly quick and attentive.  But it has been so bad we didn't come back for over a year.I wish it was more consistant, and that more of the staff was pleasant..