I've come to the conclusion that they have a management problem.
We've loved Monical's Pizza for nearly 40 years. Â My wife and I went to a Monical's on our first date. Â We were very happy when Monical's came to Springfield. Â I still think their pizza is the best when they're on their game. Â When relatives come in from out of state, they ask to go to Monical's. Â
But their pizza is expensive and quality varies widely day to day. Â Â Our weekly or bi-weekly Monical's pizza has become 3 or 4 times per year. Â Very often the pizzas are short of cheese; $18 to $20 is a lot of money to pay for a 16" paper thin flavorless pizza and we were getting that way too often. Â My brother's family has given up on Monical's after the experiences they had the last two times they came to Illinois. Â
We started avoiding carry-out because there's no easy avenue of redress when you're served a bad pizza. Â In two of the past four dine-in visits, they've attempted to overcharge us by approximately 20%. Â They're pretty blatant about it. Â It's clear management is aware of the practice (ringing up ala carte prices for the Family Pleaser).
I still love my Monical's pizza but going to Monical's is too much like gambling. Â You're going to lose more than 1/2 of the time. Â
We'll keep checking back from time to time to see if they get their stuff together. Â I'd hate to think the Monical's of my youth is gone forever.