Monical's Pizza

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  I've come to the conclusion that they have a management problem.
  
  We've loved Monical's Pizza for nearly 40 years.  My wife and I went to a Monical's on our first date.  We were very happy when Monical's came to Springfield.   I still think their pizza is the best when they're on their game.   When relatives come in from out of state, they ask to go to Monical's.  
  
  But their pizza is expensive and quality varies widely day to day.    Our weekly or bi-weekly Monical's pizza has become 3 or 4 times per year.   Very often the pizzas are short of cheese; $18 to $20 is a lot of money to pay for a 16" paper thin flavorless pizza and we were getting that way too often.   My brother's family has given up on Monical's after the experiences they had the last two times they came to Illinois.  
  
  We started avoiding carry-out because there's no easy avenue of redress when you're served a bad pizza.   In two of the past four dine-in visits, they've attempted to overcharge us by approximately 20%.   They're pretty blatant about it.   It's clear management is aware of the practice (ringing up ala carte prices for the Family Pleaser).
  
  I still love my Monical's pizza but going to Monical's is too much like gambling.   You're going to lose more than 1/2 of the time.  
  
  We'll keep checking back from time to time to see if they get their stuff together.   I'd hate to think the Monical's of my youth is gone forever.

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  Posted on 02.10.13 Truman W.

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  Really great thin crust pizza.  Also love the pepperolies.  We found this restaurant in Pontiac, IL and we stop at any location we can when we are passing through.  If you live near one - lucky you!  If you are passing through give it a try!

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  Posted on 09.25.12 Dave L.

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  Love the food.  A little pricey for pizza if your feeding a family.

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  Posted on 02.27.12 Joseph H.

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  I am from Chicagoland and I ordered an Italian Beef.  BIG MISTAKE!  I could call the sandwich a 'French Dip', but not an Italian Beef.  Monical's did not have 'hot giardiniera' to put on the sandwich.  They didn't even know what is was.  However, the service was very friendly and fast.

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  Posted on 05.30.11 Fred M.

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  Monical's pizza is definally one of my favorite places to get a pizza from. There pizza is mostly a "thin crust" style of pizza which  is covered in tasteful ingredients with good proportions. One thing that you will definaly have to try at Monical's is a salad with there signature French dressing. Also there building is a new improvement over there last location. With the new building having more open room.  
  
  Now for the cons!  The serving staff is pretty bad. I'm not saying that they are not polite, because they are. I just get lousy service. So now I always order to go. The price for pizza is also kinda high, but  it is delicious and so I will always come back!

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  Posted on 02.03.09 Garret W.

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  This was my first time dining in their new building, which is a huge improvement over the last.  
  
  Their pizza was great, as always, but I think our waitress was in charge of all the tables.  She only came around once to check on us, but I felt sorry for her!
  
  Monical's, please hire more service to accompany your new look!

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  Posted on 01.19.09 Melissa H.

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  I'm not gonna bring up how miserable the waitress was. or how the special, world-famous "sweet french dressing" is just generic-brand ketchup. I will say I was quite surprised at how great the pizza was. Thin, with just the right amount of sauce, toppings & cheese.
  
  Hey Racanelli's, take a trip to IL and learn something about how to make your pizza edible. You could probably upgrade your customer service & hire the miserable waitress.

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  Posted on 02.18.08 mike l.

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