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Amenities

  • Takes Reservation
  • Has TV
  • WiFi
  • Smoking
  • Outdoor Seating

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  • 0

    Let me just say we came about 39 minutes before the Texans vs Patriots game. We had walked in within the same 2 minutes of 3 other parties. The hostess quoted us 45 minutes for 2. However there was a table for 20 with 6 people, tables with single people saving seats, and people at the bar saving seats. They evidently allow call aheads and saving seats without waiting for the entire party to arrive. Needless to say it was annoying for all parties waiting to be seated and looking around and seeing seats saved and huge tables half empty. I kept assuring my spouse that the 13 year old hostess and manager would ask the tables to condense to a smaller table and give the excess seats to those in line. While waiting at the bar a guy befriended my spouse and myself. My spouse had approached the hostess many times regarding the half empty large tables  but, I guess she was too busy studying for her high school US history exam because she did absolutely nothing.  And to my dismay the manager was no where to be seen. Finally the man we met approached the large table and asked if more would be joining. The gentlemen at the table said, "no" and kindly pulled a table from his table aside for him. Amazing, all he did was ask and the man answered honestly and gave 1 of his many empty tables. The guy we had met began to flag us over to the table and my spouse ran over but, I hesitated knowing that the 3 other couples we had waited with were still waiting. However, against my better judgement I took a seat. No sooner did I take a seat a waitress came over, desperate for business instead of empty seats. Unfortunately, the unhelpful hostess came over too and was complaining that there were people in line. The manager came over (he does exist!) and the girls hashed it out with him. I expected him to come over with a witty remark about the situation and find some sort of solution. Oh how I was wrong. He then came over to the table and was extremely sarcastic and rude. He kept talking about being fair and trying to put us on a guilt trip. He clearly had not been managing his establishment for the past hour. He started to talk down to us and was being extremely rude. Then the guy we had just met started getting into an intense agruement with the manager and I told my spouse, " finish your beer, we are leaving, this place isn't worth it." As we finished our beers the manager and customer kept argueing although the intensity grew. The manager was even getting in his face. I stood up to leave and heard the manager still continuing and I couldn't help but defend myself. I asked for the owner and to my disbelief he said, "I am the owner." I said, " if you would have managed your business better this situation would have never happened." And that's when he flipped his hand up at me as if to say, 'you don't matter.' I said a few regrettable words similar to 'kick rocks.' And walked out but not before letting those waiting know how management had no part in them getting a table, it was all from patrons asking questions. Those waiting didnt seem to care how they got a table considering they had waited longer than the hostesses' estimated time. After leaving I did some research and the man from the altercation was indeed the owner. I find it hard to look at a beautiful picture of his wife and child and remember such awful behavior.  I have never experienced such poor business ethic and customer service from a restaurant no less from the owner of the restaurant. His management style is definitely lacking. Instead of talking to the man who gave the table to us and taking more of his empty tables for the rest who were waiting, he acted like an immature bully. He could have and should have handled this a lot more eloquently but, chose not to. I guess not all were blessed with a college degree level of education, genuine humility, common sense, and good will. I will never support this business and no one else should either. Do not let people like this strive in this community.

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  • 0

    Decided to go watch a Sunday football game here. Place had booths available on arrival. Waitress was very slow. Took 20 minutes to get a drink, had to ask to order an appetizer after the drinks showed up. Finished the appetizer before we were even able to order our food which was average on arrival. Wings and sliders were ok nothing special. They had plenty of staff and helped on the back end. Also think they need a hostess was very confused as to seating cause the first to employees just stood there looking at us till another offered to seat us after standing there for a few minutes.

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  • 0

    Excellent service! The waitstaff is very friendly and accommodating. There is a flat screen every where you turn and speakers in the bathroom so you don't miss the action. I had the fish tacos and they were delicious, the pico was super spicey the way I like it. My friend had the turkey burger and said it was really good.  The tall beers are Huge. You definitely get your moneys worth. It wasn't packed our crowded, nor was it too loud to have a decent conversation. It is also located in a great area.. Best strip in Katy.

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