Texas Roadhouse

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  The waitress, although really bad at service, was polite, cordial, and honest (which is rare around here).  But her apologies didn't fix the fact it took ten minutes to get a server to order drinks. We ordered an appetizer of boneless wings with drinks.  Upon her getting our drink order for a second time, we ordered our main courses.  After a couple minutes our drinks came, the drinks were given to the wrong people at our table, no biggie. Our salads came and they were fresh and delicious, the best part of my meal.  By this time i noticed i didn't have my wings.  Well after our waitress stopped by our table to tell us our food would be out soon, we asked where the wings were, she forgot them. Oh well. But then my steak came. I ordered a 8 oz sirloin medium. So did someone else at the table. What i got was crispy mediocre fries, and a well done, under-seasoned quality piece of meat. I had to tell the manager that everything else is just an inexperienced wait staff, but the steak was a deal-breaker.  At a steakhouse, you expect to get a quality cut, cooked with skill. What i got was shameful, whoever cooked that should be fired.

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  Posted on 03.02.13 Kool K.

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  Very disappointed!  Visited on a busy Friday evening around 9:30. The place was loud and it felt like it was being run by a bunch of high schoolers. Our server was obnoxious. It felt like she memorized a script and said everything in a "valley girl" tone. We noticed she said the same spiel to each table. The food was awful. I've been to other locations and always enjoyed the food. The only thing I liked was the side salad. I had the steak tips and it was like chewing on rubber. It all tasted like it was stale and sat around all day. Ribs were very dry. Just yuck all the way around. Then to top it all off the servers get together and start line dancing. So cheesy. Other guests around us look annoyed too. We're in a restaurant not a country line dancing bar.  We won't return to this location for sure.

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  Posted on 02.25.13 Jessica O.

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  We went there a month after it opened..loong wait. Too much hype. They can't cook a medium ribeye...came out rare, they sent it back twice...finally came back..well done..wtf? I got that meal for free...we won't be back. Ribs were ok tho.

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  Posted on 02.25.13 Mary B.

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  Visit Date & Time: Sunday Jan 27th 5PM. Wanting to try out the Texas Roadhouse since day of opening, I called  my neighbor to join me and brave the wintry ice storm to try some new local dining.
  
  Upon our arrival I noticed the large outside waiting area which was equipped with heating elements and a sound system. Nice!!! As we entered, we were greeted by several young ladies and were asked if we would like the bar top or a booth. We chose the booth and was seated in the bar area next to the kitchen entrance.  
  When our server approached the table for our drink order, I asked if they have any drink specials. They do not have any drink specials on Sundays and I didn't ask if it was that way everyday. Will update.
  After viewing the menu, I could not decide between the 21oz bone in ribeye or the prime rib. I thought to myself that I better start small since this was my first visit. I will start off with the 10oz sirloin w/ side salad and steak fries. The server, without me asking, said that with side salad is topped with egg, cheese, home-made croutons, tomatoes and is that acceptable. To ask a consumer on such a simple item is not only catering to their small wants but also can be cost effective for the restaurant. I don't care for tomatoes and why waste them... My neighbor went all in and ordered the 16oz prime rib. After several minutes the waitress came back and said they are out of prime rib. He had to reselect his dinner choice as I was super glad I did not go all in and order the prime rib. Although the menu does state to check for availability, I think in the future the server should check before letting a diner order it then told its not available. He chose the ribeye and 1/2 slab combo with baked potato and seasoned corn.
  
  THE FOOD:
  
  Long story short with my neighbor, he loved the ribs, ribeye(med rare cooked as ordered) and sides. No complaints.
  
  Me... My medium steak was cooked as ordered. Was it the best I ever had??? Its a freaking unseasoned sirloin. What do you expect??? Some salt, ketchup and steak sauce will jazz that up. Hopefully as I move up the menu the condiments will not be needed. My salad was delicious. Love the added egg and cheese. Steak fries were soggy. Seemed like they were reheated??? Maybe next time I will request that they place them on a separate plate and cook them several minutes longer. Rolls and butter were great. Endless supply of peanuts(wasn't sure if I could pitch the shells on the floor). Overall I was satisfied with the food.
  
  THE SERVICE:
  
  Our server Brittany was very friendly, knowledgeable and accommodating. We were also approached by management several times asking if the service and food was satisfactory. No complaints!!! Thank you!!!

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  Posted on 01.27.13 Brad W.

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