Toad Tavern

Horrible service, occasionally surly waitresses, standard bar food.  The only upside is a great collection of local bands.  If I wasn't there to see a show I sure as hell wouldn't be here to drink or eat.

I have been to TTT many times.  My husband's in a band, our friends are in bands, they play all at TTT at some point, so we support them by going to TTT to see them.   I went with a friend to see her boyfriend play.  But last night is the last time myself or anyone in the group I was with with will go there.

Long story short the waitress took my friends shot off the table.  No big deal right? We pointed out her mistake - only to realize it was our mistake.  She completely denied even being at our table.  Ok, well we saw her at our table.  After a conversation that was entirely too lengthy, and falling just short of her using the word liar my friend gave up.  Being the sober person at the table I wanted to stand up for what's right, so I went to the bartender.  He stated that it's not his problem and implied I was just trying to get a free drink.  Now I got mad!  First there are much easier ways for a woman to score a drink.  Secondly there's no management in this place, so by default he's in charge.  He's responsible for everything that goes on in absence of management.  I tended bar for the better part of 10 years, I know this.  Finally in the end he did the right thing and angrily slapped together a shot, practically threw it at me and said "take this or leave". Then I could not get served the rest of the night.  Really.... who are you ultimately hurting?

It's not necessarily that a mistake was made, but how it's handled on the back end.  Here's how it should have gone down.  Us:  "Oh, it looks like you accidentally took our 1/2 full shot away."  Waitress:  "Gee I'm sorry can I get you ____ (fill in the blank anything would be sufficient).  Us:  "Thanks that would be great!"  Wow how easy was that, or could have been.  Happy customers, we'll will come back, no bad reviews, and even if it wasn't her fault the bar just spent $4 max and would have made another $100 that night alone.  

I am sick of places that provide poor customer service. There are lots of places that support the local music scene.  There's no need to go to a place that treats their customers this way.

Music was great! Not enough room if you are going to see any well known bands.