Villa Nova Pizzeria

If I could give this place ZERO stars I would. The "service" is horrible, the pizza is a thin floppy greasy DISGUSTING MESS and I will NEVER order from here again! I lived blocks away from this place my whole life and never bothered with them. Now I know why. My friend was hungrily searching Yelp for a good local pizza joint because our favorite pizza parlor was closed. What a mistake it was to order from Villa Nova. We paid nearly $30 for that hot mess of a pizza and wound up tossing it in the trash. We called to complain and were cursed out and hung up on by the half-dead rude little bitch that answers the phone and takes orders. You would think that in these tough economical times, local small businesses would be bending over backwards to ensure customer satisfaction and repeat business, but not this rat hole! Save your money people and take it to any other local hard-working business where they actually APPRECIATE their customers! You won't get that at Villa Nova, nor will you get an edible pizza.

1 star for the service, but 4 stars for the pizza.  We have been going here for  over 15 years, and over the last several years, the attitudes of the phone workers have gotten terrible.  I overlooked it for the last few years because I love the pizza, but after today, no more.  I just canceled my order after a girl on the phone who gave tore us a new butthole for asking for extra sauce and a pizza box (instead of pizza in the bag).  My husband called back and canceled the order, when he started talking about WHY we were canceling our order and going to another place, she said "whatever" and hung up on us.  There are many other places in the area that have good pizza where the employees AND owsners have GOOD attitudes.  (Lou Malnati's in Lagrange, great butter crust pizza,  Paisans - nice sweet sauce and you can order extra thin crust, J.C's Pub in McCook, IL  great pizza all the way around)  I will not tolerate verbal abuse for a pizza. Good bye, Villa Nova.  

They act like we should be grateful that they're making our pizza for us, they should be grateful that people give them business.  There's no respect, it''s basically What do you want, come pick it up.  I was going to contact the owner but I believe they are all family working there, so a complaint wouldn't do any good.

Adios!

First off let me start by saying that everyone here is right, the pizza is really good! Delicious in fact!

Unfortunately the deliciousness of the food for me was somewhat soured by the service. The service wasn't necessarily "rude" per se, But it sure wasn't overly friendly either. They sure didn't go out of their way to make us feel welcome, nor did they show any appreciation that we were giving them business. Now don't get me wrong, I'm not the kind of customer that needs his ass kissed every time I dine out, but a little display of human warmth and customer appreciation would really make dining at Villa Nova much nicer experience.

The service here actually makes me regret the money I wasted on tipping, and that's never a good sign. If I ever come here again I'll probably order pickup and go eat it at a park or something.