The Works used to be a really good restaurant with good service a couple years back. USED to be. Now their menu is not nearly as good, it does not have as much variety, and the service is mediocre at best. Very Very slow. Our appetiers came out cold and our meals were ok but for the prices its not worth it. It does have a gameroom so it is a good family friendly restaurant but if you are not going as a family and want a decent meal try one of the other many places in west reading.
Review Source:The Works is a smaller version of Dave and Busters, but lacking the edge for which DnB is known for. It's not bad, but not really all that amazing either. I've been going here maybe once or twice a year since 2001.
For what it is, the Works' arcade is decent. A small selection of traditional arcade games mixed in with some money sucking ticket machines. Don't even bother doing the math on the ticket prizes. If you stop to really look into how much money you've spent to claim a prize you'll discover you've paid 4 or 5 times as much for it as you could have gotten on Amazon.
The problem is that the variety in the arcade is kind of awful. Some of the machines shine, some which are just kind of "Well, this sucked 10 years ago, still sucks now!" (e.g. "Feed Big Bertha") and others are just in sad states of disrepair/upkeep (Time Crisis 3's screens are shot, as is Lost World's).
I get the feeling the owner(s) really don't want to sink a lot of money into updating some of the games.
As for the restaurant, the food is decent. Again, not bad, but not great. Just a lil' above average. Most of the issues could be resolved with some basic spices (of which many dishes are lacking). Our experiences have been mixed. Great service, and some that was appallingly bad (taking 20+ minutes to flag down a waitress for a refill).
The Works could really be so much more than it is, so much better -- and it wouldn't even take much to get there. It just needs to push quality and service, invest a bit more into the arcade and food quality. It could be a great hangout for adults and kids alike. As it is, it's not bad, but there's really no reason to go back often.