Been to this location a few times (also tried several other locations around town)
Have always got fantastic service!
Aside from the 9oz steak being a little small I've consistently been wow'd by the service. I usually sit in the bar where the bartenders are extra friendly/talkative. Tends to be busy but food is good.
I'm usually not a fan of chain restaurants anyway but I have been to this location a few times (at the request of others) and each time has been kind of a mess. Orders are constantly messed up and are often served cold (on all occasions people that I am with have had to send back food for either being too cold or being the wrong order.) Granted the staff is always apologetic but just get it right in the first place and it's not an issue. I think they are just lacking in talented cooks/chefs. Also the service is really slow..not the fault of the wait staff but again that can be blamed on the cook line.
I also really wish there were more vegetarian options....or any vegetarian options for entrees for that matter.