Food quality & service has gone down hill fast since the asian manager took over. She also appears to be racist/unprofessional. The last 3 times ive been the food came out raw, burnt or just tasted terrible. I was here for a business dinner to wine and dine a prospective client. However after 1 drink I was informed by my server that the asian manager said we are not allowed to have more than 1 drink. Keep in mind we are 2 well dressed quiet spoken proessfionals having a quiet dinner/business discussion in a corner booth. When I confronted the manager about the 1 drink limit & pointed to several obivously drunk patrons around the bar area who had several drinks she said "i know them its okay but i dont know you so no more drinks for you" I will never go back to this restaurant again.
Review Source:What Happened to Applebees? They are slipping!! Â We had not been to Applebees since my youngest was a Toddler and when I was pregnant with him I craved their Santa Fe chicken salad.
We got a gift card from one of my husbands clients for Christmas and decided to get carryout since our son was sick.
I think they short change the carryout customers on purpose.
The Buns on the Burgers were hard and cold already. The burgers were nothing to write home about and the fries were all of the butt fries, you know the small little hard pieces of fries not the crisp full regular fries they probably serve to dining in guests.
We live 8 minutes away and alraedy in that time the food was ice cold.
I can say that we will not be back. If he gets another gift card we will donate it to charity.
Applebees get it together!
Came here for a quick and easy dinner. Â The good: Â My bf got the steak and was pleasantly surprised. Â My mango mojito was pretty tasty...but instant headache.
The ugly: Â I got the bourbon chicken and shrimp...disaster. Â The whole meal was over-seasoned for my taste. Â I realize it's blackened chicken...but it just didn't work. Â The real kicker though is the shrimp came out raw. Â I sent it back and it came out BARELY cooked the second time. Â I realize the meal is served on a searing plate, but a) the raw shrimp was on top of my cooked chicken and b) even after sitting on the sizzling plate the shrimp had not cooked by the end of the meal. Â Seriously disappointing even by Applebee's standards.
Been to this restaurant many times and each time the food is OK, plenty of it but nothing spectacular. My wife and I usually order the 2 for $20. They need to perfect the way they serve their steaks. When I order a steak medium, I expect it medium not well done. Applebees should install a salad bar like Ruby's who now offers their salad bar as a side dish, great idea and last time there they were packed w/long waiting times. We got there early so didn't have to wait. Given the hard economic times the the USA, restaurants have to get creativee w/their menu's and not offer  the same old tired food. Applebee's 2 for $20 offering haven't changed since it was introduced many yrs ago. .
Review Source:I got a gift card to this chain and avoided using it forever. Â Â One day I decided I had to use the card and I didn't care if I had a horrible meal.
With my ultra low expectations I went to this Applebee's and ordered their sirloin steak. Â I was going to order it rare since these things are always over cooked at these chains but I ordered it medium rare and it came out perfect. Â Â Oddly, it had great flavor and I left there really impressed. Â I don't know how they did it but my food was great. Â I haven't gone back because I don't expect them to be able to repeat it but I have to given them an A-OK.
What do say when you order a steak (yes, I know it's Applebee's) medium rare and it comes out cripsy: 4th mistake.
and..
What do you say when they bring you back the steak with a cow's tail still on it: 3th mistake.
and..
What do you say when they send back the mooing cow back and return w/ beef jerky: 2nd mistake
So..
What do you say when you make the desicion to go to Applebees for a quick dinner on a Tuesday night: 1st mistake!!
Yup, this was the wonderful experience my girlfriend and I had this evening while dining at the fine establishment of Applebees in Germantown. Â But it get's better. Â So as you can tell they completely screwed up my steak (I know I know, it was Applebees), but the best part was how they reacted to it. Â
I know people make mistakes while you're out eating and sometimes things don't go they way they should. Â But to completely screw up a meal and not even offer to take it off the bill or even a free desert, to me that's just unacceptable. Â Oh, did I mention that I asked for cheese on my broccoli and that was screwed up too, lol. Â And when they brought it back, it was burnt cheese on a plate w/ broccoli around it...uh. Â Come on Applebees, we weren't expecting much but why??
So the manager by the name of Michelle C., comes up to apologize w/ the 3rd time they screwed up my steak. Â And says, "I'm sorry". Â I cut it and of course it's not right again. Â At this point it's a hopeless cause. Â I say, this is over cooked again but oh well. Â Her answer, "We have a new cook back there, sorry about that". Â Why is a new cook making steaks to the guests, and why is he the one fixing my steak? Â So we say to her, well listen, not your fault but we're not going to pay for this steak. Â Everything else is fine, but this is just unacceptable. Â And she looks at me like she's confused. Â So, I say again, you can take it back or leave it, but either way we're not paying for this. Â Keep in mind this wasn't in an arguementive way, just being honest. Â She says, well it's the 2 for $20 meal so I can't just take it off. Â So we say, well ring up the app and my g/fs food and we'll pay for that. Â So.....we get the bill. Â
She took $6.00 of the whole check. Â Thanks. Â I'm sorry but I used to be in the food industry for many years both on the waiting side and the bartender side. Â And I guess I could say that though they were not the classiest of places(i.e. Bennigans, Fridays, Outback, Ruby Tuesdays), my managers never acted that way. Â They all would have taken the meal off immediately offered some free desert, or taken more than $6.00 off the tab. Â
Needless to say, all we got (not that we were asking for free stuff) was a 10% off our next visit, which we won't use b/c we're not coming back, so we left that there for them and a horrible experience which could have been completely avoided just by better customer service.
Needless to say, I did bring back the little piece of steak (Oh yeah, it was a freakin 7 oz strip, seriously how do you mess that up 3 times) and guess who enjoyed every little bit of it.....(drums....) Â Buddy!! Â My lab/husky mix pup! Â I would've been extremely upset if even he didn't like lt either. Â All in all, if you're going to go out for a quick bite, try McDonalds, they have really good smoothies, and at least you'll pay for what you get.
Wow Applebees. Do you buy everything from Costco? No wait, even Costco food would taste 100x better than the crap you served. I usually dont write reviews for chain restaurants like these but this deserves one.
Everything we got tasted like it was either microwaved, overcooked, or 1 week old.
Fries - stale
Chicken fingers - hard, not crispy
Steak - chewy, no flavor, no juice, overcooked
Salad - like 1 week old rabbit food
Never again. Go spend your money elsewhere people! You would be happier at McDonalds than here.
I think Applebee'ss has sunk down to the lows of their brand of food. Â I tried the new chicken fried steak stack. Â It is hard to mess that up, but the food was pretty bland. Â I probably won't visit this location again, but on the positive, the service was good, and it was very close to my kid's soccer game, where we met some of his soccer mates at.
Review Source:I'm not proud that I ate here but five of us met from a couple different states to meet with a client. The new guy suggested we meet at Applebee's (it's okay, we told him never to do that again).
Every single Applebee's is the same. Why am I even writing this?
Four out of five meals were correct, that's pretty good really.
One salad and reuben came as salad and french onion soup and the server apologized and asked if they wanted the reuben. Well, yeah.
I had a side salad and tomato basil soup. Nothing wrong with it except they found a way to add un-needed calories to tomato soup by adding bread crumbs and cheese.
Oh, and the music was a little loud for noon. It was a short loop of 80's pop and rock.
In general everyone was satisfied but we agreed nothing spectacular just happened.
Please don't hold it against me. Especially when I'm admitting to my fellow yelpers that I actually ate and enjoyed my meal here.
I haven't stepped foot into an Applebee's in probably seven years. Maybe I got lucky, but the steak I had was pretty tasty and cooked perfectly. Of course, it is possible that alongside my ice cold Blue Moon, even cardboard would taste good.
My server Diedre made my experience that much better. No plans to go back, but thanks for the good time anyway.
Back when I lived in Washington State and lived in a more underdeveloped area, Applebee's was the place to be. The service was quick, drinks reasonably priced, and food was pretty decent. Actually, at the time it was the bomb diggity bomb bomb as I had yet to encounter any real non chain restaurants to compare it to.
On the way home from River Tubing, our group stopped in for some food. We were starved (as that's what River Tubing will do: dehydrate you and make you HUNGRY). We all looked like crap so we didn't want to do anything too fancy so we broke out our Blackberrys and found the nearest Applebee's. This one was it.
I have to say I was very disappointed with some of the aspects of this Applebee's compared to the ones back in WA. Our server was very nice and attentive however she was very slow. They were definitely understaffed. So slow, in fact, our food came back cold and had to be sent back. To add to the chaos, my burger had cheese. Attached to the cheese was the paper that separates cheese sliced. Fortunately, their manager at this location was reasonable and replaced my dish (I then ordered the french fries and chicken fingers) and did not charge me for my dish.
Everyone left feeling sick because their portions are huge but we left satisfied. I'm giving them the benefit of the doubt because they are, well, a low budget chain joint and we all have off days. Food was decent, service decent and the things that did go wrong were fixed promptly.
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