Bellacino's Pizza & Grinders

The Italian Grinder was the victim of my fiance and Is empty bellies.

We were very satisfied. Great price.

Does not Deliver. Had to write a review to inform patrons they do not deliver because the survey results so they do and my one review probably won't override the system. I'm sure the food is fine, but I wouldn't know because they don't deliver and I'm stuck in a hotel downtown with no ride.

Bellacino's food is good.  I enjoy an order of parmesan sticks for lunch on occasion.  Decent prices.

My issue and reduction of stars here is due to the service setup.  Service here can be sloooooooow.  Despite two registers, I've only ever seen one running.  This is not good when it's the busy lunch hour.  The line is slow, and the kitchen is equally slow.

I decided to beat the rush recently and called in my order ahead of time.  Once I arrived at the restaurant, I could see my order sitting, waiting for pickup.  

However, calling in an order ahead of time means nothing, because you still have to wait in line while everyone in front of you orders and pays.  There is no separate area for pick-ups.  That resulted in me standing in line for --no kidding-- 20 minutes watching my food get cold.

When I finally approaced the counter, I asked the worker why there is not a better system in place, since I now had cold food.  She just gave me the 1,000 mile stare and basically stated that was just the way it is.

I stopped the manager on the way out and voiced my concerns.  He did give me a gift card for my next visit.  

I seriously don't understand why this is such a hard concept to grasp.  Their system of ordering needs to be tweaked.