Big Al's Grille & Sports Bar

One of my favorite bars in blacksburg, Good food, good bartenders, fast service and excellent specials. If you want a non chain local's place then you must try Big Al's

Went for lunch, had a beer and decent cheeseburger.

I hardly ever write bad reviews but they worked hard for this one.

I opened my tab and handed them my card and ordered one drink (they keep the cards until you close your tab here). When I was done with this drink I went to close my tab and leave, it had been about one hour. The bartender who opened my tab informed me that my card "wasn't there". I asked him to double check after checking my pockets and purse. He then glanced back over the cards and informed me "I don't see it, it's not here". Sooo...you gave my card to someone else? "I don't know, I guess"
Not only do I have a very odd credit card and a very odd last name, but he even admitted to remembering the card and opening my tab! The worst part was he would not make eye contact with me and after I pointed to exactly where I saw him set my card he simply replied "it's not there".
So I went into panic mode since he seemed to think they had given my card to someone else and went through the delight of canceling the card.
This morning when I called them they still had not found it.
Then I got a call back, they found my card...They had placed it under the name of the company on the card, which by the way does not look like a persons name what so ever.
If this bartender had simply lifted the paper they place on top of the card with the "name" written on it (such a great method as you can see), this whole situation could have been avoided. The way he handled it was awful as well.
BUT THIS IS THE WORST PART:
When I went to go pick up the cancelled card they told me it got declined (DUH! I had to cancel it because of you guys) and insisted I pay this small tab. RIDICULOUS.
The least they could do was comp it.
IF YOU GO HERE: Keep your card, no open tabs.