Boylan Heights

I was craving a good burger in Cville and decided to try Boylan Heights. It was a busy Friday night but my friend and I were seated quickly. Our waitress was prompt and courteous.

I ordered the Room 121 and my buddy had the Varsity (chili). The burgers were correctly cooked to our preferences and packed plenty of flavor. The ingredients and toppings were fresh.

The only complaint I have is that the open wall to the patio made the rest of the restaurant cold. Hence, the temperature of our food cooled considerably fast. No biggy for me because I'm a fast eater!

I was here with a group of people this past Saturday evening after the Foxfield races.

I have never received worse service at a restaurant. It took at least 45 minutes for us to get our food. We were seemingly forgotten about. When our food did come it was not at the same time. The food runner had no idea who had what or even which burgers he had in his hands to distribute. The sides he brought out didn't not match what we ordered and were mediocre at best. The sweet potato fries were soggy and cold when we got them.

When I confronted the manager expressing the horrible service we received he was initially helpful but did not "take care of us" to a level I felt was reasonable. I expressed that I thought it was reasonable for us to pay for the alcohol we consumed and tip our servers a full rate but we did not want to pay for the food. He wanted to give us gift cards to return despite the fact that all of us were visiting from out of town. To cap things off he insulted me before we left because I was still unhappy with what he was proposing.

I have never been more upset or displeased with a restaurant experience in my entire life. Save yourself the headache and steer clear of this place.

Avoid this place. Stopped in on a Sunday to watch baseball and have a couple of beers. Stood at the door for a few minutes and despite the present of several waiters and bartenders no one greeted us or offered a table or service. We picked out own table and they continued to ignore us for a few more minutes so I walked to the bar with a credit card in hand to start a tab. Even that failed to get any attention at a place that wasn't very busy and had 5 staff working on trying to change a channel. Service sux and I've had brunch here a separate time, which wasn't great either.