Buffalo Wild Wings

Visiting the Waterford, CT area for a baseball tournament and the family choice for lunch was Buffalo Wild Wings since we have never dined at this establishment.  We allowed ourselves two hours for lunch and apparently this was insufficient.  The waiter, Isaac, did come to the table within in a reasonable time to take our drink order, however, after 15 minutes, our drinks had not arrived.  I summoned the manager, Michaela, who addressed the issued with the waiter and our drinks were delivered.  I ordered a Stella Artois, which they offer on tap.  Upon tasting the beer, I knew it was not Stella.  I summoned the waiter, who stated that he would look into it and get back to me....what?  Look into what?  Just get me the right beer.  After another 30 minutes, our food had not arrived.  I requested that the manager be sent to our table and nicely, but firmly, stated that I did not want Isaac serving our table.  He was inefficient and running around the restaurant like he was not in control of his tables.  Michaela brought our lunch, which was cold, but did not bring my toddler's burger...they forgot to make it.  His lunch arrived 5 minutes later and was scorching hot.  She apologized and offered to take 15% off the bill.  I explained that her resolution was fine, but we had to shove the food down our throats because it took one hour in total to get food and drinks.  The food...well, for being called Buffalo Wild Wings, why would you serve frozen poultry?  The educated population knows that now only is fresh poultry cheaper, but you can accommodate special foods requests (i.e., allergies, etc).  The food was not worth the amount charged and the service was VERY VERY poor.

Sat at bar, great service,  good wings... other things on menu not to good.

Dirty, slow, expensive, loud. Tried to watch Giants vs Packers game, but they had country music blaring. Ordered wings. Waited 20 min before waiter realized the runner brought them to someone else's table (I guess they ate them?).  Didn't even offer a sincere apology nevermind something free as compensation. Wings were anemic when they arrived. Not very meaty. No drink specials of any significance. And please DON'T publish the calorie count on menu, it only makes me feel guilty and order less