Center Square Pub

Center Square has a great food menu and beer selection.  Great place if you're not into the overcrowded bars on Lark St. Only downside is they close early on some nights.

Top shelf whiskey and a mean pulled pork sandwich. 5 stars.

It's interesting. We started joining friends of ours here about three weeks ago for trivia night. No complaints on food, drink, atmosphere.

Then tonight came.

There were two servers. Gina is one of them and I know because I commended her on being brand new last week and easily gracing the place with a pleasant attitude and great service. Tonight we got to experience the other server. Not sure of her name, maybe if she came by more than twice the whole night and didn't avoid social interaction with us by texting behind the bar and hugging every group of guys that walked in, we could have gotten her name.

Tonight's service was chock full o' rushing and non attentive service. We received things we didn't order and we didn't receive things that we did. Overall a bumble of service but it WAS trivia night, so I could understand the confusion.

What I couldn't understand was how we were treated after being presented with a bill charging us for things we didn't order. Now lets get down to the nitty gritty. The waitress obviously didn't understand when the order was placed and when we questioned why, she explained her point of view. When our party of six explained that  we did not order "extra toppings" in something that we were billed for each one of, she gave us the best response I have ever heard, "That's not what I heard, so I gave you what you said."

One of the things included was a delightful peice of sausage. Grand. For those of you out there that refrain from eating meat, I am sure you can appreciate why this would be a problem in a dish. Ready for this beauty of a response...

"Well, I have no idea how that peice of sausage got in there, but I didn't charge you the dollar for that."

I have done the food industry. If someone complains that something is not what they ordered, you don't say tough shit its not what I heard you say.

Lets cut to the end of the night. After being treated incredibly rude about the extra charges on the bill, our server took her sweet time to take care of the bill. We paid with a twenty and then had five cards we planned to split the remainder of the bill on. Interestingly enough this situation baffled our server and us too. Below I have included a comparison of this transaction the last two weeks and tonight:

Last two weeks:

"Can you take the cash off first and then split up the remainder of the bills on these cards for the amounts we have written down for you?"

"No problem, I will be right back with your receipts"

Tonight:

"Can you take the cash off first and then split up the remainder of the bills on these cards for the amounts we have written down for you?"

"Oh, um, well I have to charge these two cards alone before I do anything else with the cash or the other two cards."

After 15 minutes of swiping the first two cards...

"Okay here is your receipts and if you just sign those I will take care of the other cards and the cash."

Does anyone sense something weird at this point?

"I don't understand why you can't cash the rest of the bill out while I wait so we can figure our tip out together."

"Well I have to close out the first two transactions before I cash out the rest of the bill"

WHY WAS THIS SO DIFFICULT!?

Honestly, and I don't like to think this way, but it seemed like she waited to see how much I tipped her before she rang up the other three cards so that she could charge gratuity for our party of six if she didn't like what I put. I have never been told I had to sign and tip a receipt before the server can finish tending to the bill, nor have I been singled out in a transaction in a group.

Great. This was all started over about eight dollars worth of extra toppings. However instead of saying, I am sorry I didn't understand or I apologize, or anything to the liking of being kind and courteous, the server flat out said we were wrong because she didn't hear us correctly and then proceeded to be rude to us after the fact.

The cap off for the night was when she told us she was in that, "get everything done so we can go home" mode. Maybe this is her reason for rushing around, paying no attention to customers and being rude. I didn't realize we were keeping her from her life while she was working her job. Losting eight dollars is so much less significant than the $150 this place will not be pulling in from us weekly anymore. I recommended it to my friends and talked about how great it was, and now all I plan to do is make it known that this place should not be frequented and if you go above and beyond the doubt that this story happened, stay far away from the server we had. She is not hard to spot. She has black hair and her name is not Gina.

I think that leaves one person.

If the manager is smart, they would fire her and get a server in there that understands what it is to have a job and earn money, not a rude girl that has "better things to be doing". She's costing the owner money, and that seems highly counterproductive.

Enjoy her shitty attitude.