Most people know what to expect when they walk in here- it's a chain where they serve overpriced decent food and have amazing cheesecake also expensive. Â My recent experience last month made me obliged to write this review... it was the service. Â I have been to this specific location twice, the first time had service that wasn't memorable but this last time it was absolutely horrendous. Â My boyfriend and I ordered our meals, then only saw our waitress again when she dropped off our food at our table... nevermind that we had empty drink glasses, wanted to order cocktails, and wanted more bread. Â Then, while we were eating I had to flag over the manager to request refills on our beverages- the manager didn't even apologize for the waitress. Â We decided to order cheesecake at the counter to go because we did not want to be at the mercy of the waitress or have our tab even higher for a waitress who barely deserved the tip we left for our meals. Â I am more than understanding if it is a bustling evening during the peak dinner time- this is in a suburb of Indy (not downtown Chicago) and was a Tuesday night at 9pm... the rush was over if there was one for the night. Â
Side note-What is it about Cheesecake Factory's that require the seating to be as close as possible? Â It's like a requirement for a new restaurant opening to cram in as many tables as possible. Â I would rather wait an additional 10 minutes for a table to open up that can actually accommodate me and all my food on the table instead of sitting at a little 2 top sandwiched between 2 other tables!
I like Cheesecake factory-mostly for cheesecake. Their food is good, just kinda on the more expensive side for what you get. I usually go there for just dessert.
On this trip, we had cheesecake and drinks for our birthday (a friend and I have the same birthday). I got my old standby, the Tuxedo cheesecake. It is delicious. My friend had the banana coconut cheesecake. She liked it too! Â We also had chocolate martini's, which were yummy, and strong! A definite plus!