Not a huge fan, quality has gone down hill. Watered down cole slaw, greased soaked potatoes  + rude customer service. On a recent order I ordered 3 slabs of ribs and at pickup requested a few packets of BBQ sauce, was informed there would be a charge for 2 packets. You have got to be kidding, I asked to speak to the manager, and shared my thoughts on this. My total was well over $100.00, originally the cashier was going to try and sneak me a (1) packet till I asked for 2. That's when I said can I speak to the manager.
If I can swing by Mickey D's and get a little sauce with my meal you think @ The Shack they would do the same. The problem was resolved with the manager giving me an entire bottle of sauce at no x-tra charge. But like I told him all I requested was 2 packets.
I will try out other places in the area for future chicken and ribs.