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  • 0

    Slow and not accurate. They must have changed management or now franchise.

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  • 0

    its definitely not the same as the other locations i've been too... (royal oak and warren). i'd drive another ten miles to get the "real deal". Not sure if they're all independently owned and operated now, but i'd pass on this location.

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  • 0

    Not a huge fan, quality has gone down hill. Watered down cole slaw, greased soaked potatoes  + rude customer service. On a recent order I ordered 3 slabs of ribs and at pickup requested a few packets of BBQ sauce, was informed there would be a charge for 2 packets. You have got to be kidding, I asked to speak to the manager, and shared my thoughts on this. My total was well over $100.00, originally the cashier was going to try and sneak me a (1) packet till I asked for 2. That's when I said can I speak to the manager.

    If I can swing by Mickey D's and get a little sauce with my meal you think @ The Shack they would do the same. The problem was resolved with the manager giving me an entire bottle of sauce at no x-tra charge. But like I told him all I requested was 2 packets.

    I will try out other places in the area for future chicken and ribs.

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