Europa Black Rock Bar & Grill

Pricing is reasonable, but higher than a chain restaurant.  The "Romancing of the Stone" meal is by far their best offering. My wife and I have been several times and almost always get this.  Some of the authentic Portuguese offerings are good too.  They have a very impressive tap selection for a local restaurant.  I love their kale soup, and NY Strip.

Service:   Amateurish and untrained.  Very unprofessional.   But after meeting the owner, I can understand why the waitstaff would be unhappy with their situation and unable to hide it.

Atmosphere:   Uninspired.  A few generic decorations that look to have been purchased at  HomeGoods.

Prices:   I appreciate that they had things on the menu ranging from $7 for a pair of pork sandwiches all the way up to $28 rack of lamb.   There was a great deal of selection and most of the food was a good value for the money.

Food:  Our party of four ordered 4 Tapas plates.  Lobster Mac & Cheese (rather bland, but not a bad flavor), Buffalo wings (five tiny, but very tasty wings that could have been crisper), Nachos (Good chips, decent toppings), Steak tips with wild mushroom gravy (Ok, These were AWESOME!  Probably the best thing we had all night)

         We ordered chicken scampi that was not on the menu and they were happy to accommodate us.  It ended up being a lot more like picatta since it was lemony with capers, but it was tasty.  Average sized portion for the $17.
         The Pork sandwiches were very good as well.  
          My daughter and I both ordered burgers.   One medium-well, and the other medium.   They both came out raw..bloody raw and cold in the center (obviously they were frozen patties).  We sent them back......the came back the same way.....we sent them back and asked to see the manager.

       The manager/owner, MIKE, was obviously unhappy, but it wasn't with his kitchen or waitstaff, it was with us for our nerve to complain about anything.   He was short with us, confrontational and rude.   They removed the burgers from our bill and he made it very clear that we weren't getting anything else out of him.  He offered to cook us new food, but by then we were an hour and twenty five minutes into an unpleasant situation and just wanted to leave.   He coldly and very disingenuously apologized and explained that it was the same kitchen crew that he had at the old Europa in South Hadley and explained how competent they are as he grudgingly handed over a $25 gift card.

        His last restaurant was a disappointment and his new venture isn't any better.

As soon as you walk in this place looks and smells like a dump. Old carpet, uneven, creaky floors, no greeters, and a very old looking restaurant. Then there's the dining room.. it looks like a grandma's 1973 kitchen dining area.

Then there's the food.. overcooked everything, only one vinegar and oil dispenser for the entire restaurant, overcooked seafood and chicken in the paella, chewy shrimp, disgusting cheesecake that tastes like old milk.

Must I go on? Yes I will because this place should close down and try again.
The service isn't good either! The waitresses are untrained and the chef obviously doesn't know how to cook. Portuguese cuisine is sooo good but this place puts it to shame!

I'll never be back and to think I was annoyed I wasted money on a Groupon. Good thing I ddin't spend real money at this dump.