Fitzy's Pub

I keep coming back to Fitzy's hoping for some changes that make me WANT to come back more frequently then once a year. Today a simple order once again was screwed up and my sandwich was delivered to me wrong. Never fails my meal comes to me incorrectly, ok..I could possibly live with that as they did correct it very quickly. My issue today was my waitress looking at my party as dollar signs (her tip) We were asked more times then I can remember "Do you want an appetizer and then do you want dessert". I have no problem being asked but her tone was so pushy and when we declined it was like then please leave as you are taking up space too bad your not done chewing your meal.

I just don't know about this place, I do like supporting the local smaller businesses, but this place is just fair and visiting often is not for me. The oddest thing was while my waitress was pushy and a bit unpleasant, the manager walked around smiling away as though nothing was wrong and everything was funny per her big smile on her face.

A positive is I have a few friends who enjoy the the bar side of this establishment. So if you want to go out for a few drinks this maybe a place to go. If you want a nice laid- back place to eat, keep driving by.

We really wish this place was good, we've been there many times over the years only because we live very close by.   We had hoped that the new owners would make improvements but its actually worse.  We've had dinner at least 7-8 times since it changed ownership and I feel the food is about the same, but the service is soooooooo sloooooooooow!  It doesn't matter if the place is busy or if you're the only table in the dining room.  

The last time we went there I asked for rolls, after over 10 minutes of watching rolls go out to other tables even some who came in after us,  I asked the waitress about the rolls and she told me that they ran out of rolls and had to bake more.  I asked why "brown and serve rolls" can take 15 minutes"?  She had no answer.  Its not that they were intentionally being slow, we always over tip even when the service is bad and they know that.  Feeling sorry for them can only go so far.  We even had another waitress on a prior visit tell me she didn't have time to get me lemons for the diet coke because they were in the bar. (that's only the next room)

The managers do walk around smiling at the tables, but why bother, they should be walking around engaging with the guests, asking everybody why they're all frowning (besides being hungry from waiting so long).  How about an experiment, try keeping track of how long it takes to get in and out of there  and they would never believe it takes 90 minutes when its not busy.  I honestly think they don't know about it and don't read yelp to realize this is a problem that many people have with this place.

On a different visit my teenage son ordered the stuffed shells, cold and hard.  We told the waitress and she said,"do you want me to heat them up?"  Not even an apology...

The fact that they try to promote using expensive mail coupon services tell you that new owners have no clue, its not the price that drives the locals away, its the inconsistant quality of the items on their very basic menu and the service which is slower than anyone can imagine.  It'd be so much cheaper to fix their kitchen and dining room problems than having coupons mailed to everybody in town!  Management is just too oblivious to realize how bad they are!

Nobody is expecting gourmet food or elegant service but this place makes the chain casual restaurants look like superstars!

I've been to Fitzy's about five or six times, all in the dining room and all but once with kids.  I usually get the steak tips with rice, and the meal has generally been good.  I've explored some other options like the chicken parm, but have learned to stay away from some of the options.

The kids' menu has very reasonable pricing, and I've never gotten any of the horrible service or food that others have posted about.