The Grill

This is my family's FAVORITE restaurant to go to. They are always so attentive and the food is great! I had a chop salad and it was the best chop salad that I EVER had! i order it all the time. And their homemade soup was great!!  Craig and his wife are so sweet and attentive and I really love this restaurant and the food.

Solid restaurant experience all the way around.

My kids have been obsessed with wanting to come here. I think it's because The Grill is part of food day at their school (great marketing endeavor BTW, because the boys got us to take them there)! For dinner I had a cheeseburger with sweet potato fries, hubby had a veggie burger (on a wrap), and the kids ordered the slider kids meal with shoestring potatoes.

Seated right away since they just opened for dinner service at 4PM, prior to getting a menu we were asked what we wanted to drink. We ordered the boys chocolate milk, but realized after looking at the menu Kool-Aid was included. Though we don't let our kids drink this Kool-Aid, it would have been nice if we knew up front. No biggie though.

Quality burger was cooked exactly the way I like it. Nice portion size, and I liked having the option of provolone cheese instead of the usual choices like cheddar or American. Overall, I really enjoyed it but it still doesn't beat my favorite burger from City Park Grill in Highland Park. The sweet potato fries were just OK. I prefer fresh cut, and these were most likely prepackaged frozen. Next time I will select the hand-cut cottage fries. Nice option for burgers, they offer a wrap if you don't want bread. I still prefer a bun, but my husband got the wrap with his veggie burger and said it was tasty.

Speaking of the veggie burger, he said it had great flavor and I did get to try his hand-cut fries. They were pretty decent.

Boys' sliders were nicely portioned and good quality beef. Loved the individually wrapped package of shoestring potato's served with their meal. Honestly, I haven't tasted these since grade school! Took me back to the good old days and reminded me of school lunch and my Walton's lunch box for some reason (man I was a geek)!

Price. $40 for four with a tip. For $10 less I would have given them four stars. Burgers about $9. Sliders approx. $5. I'm a cheapskate so I drink water, but the water didn't have the best taste. So, I recommend to order a drink. If I come back it will be during the week for one of their daily specials.

Ambiance. Nice, and we took particular note of the great selection of music. The volume was also perfect. Not too loud, and just right to enjoy it. Bathrooms nice, clean, and toasty warm.

Kid-friendly, vegetarian friendly, good service, good quality food.

Thank you for your note.  However, there is nothing in your comment below or e-mail to me that would convince me to come back to your restaurant, or to edit my review.  

As I said in my review, we told both the manager who met us at the door and the server at our table that we had a Groupon.  To say that both of them "misunderstood", not once but twice, is just a little hard to believe, don't you think?

In addition, the server said that he was told to tell us that you were refusing to honor the Groupon.  In my business, any customer satisfaction issue has to be dealt with by management, no exceptions.  So, yes, your husband was hiding behind the server.  

To say that he was too busy to deal with the situation himself is, frankly, an admission that you don't put a very high premium on customer service.  That certainly is your prerogative; however, you shouldn't be surprised when that disregard of customer service results in negative reviews.