Today has been the 2nd time I've been here. The 1st time went off without a hitch courteous and speedy waitress and all that. Today was the total opposite, I went in with a freind got seated right away. We sat 20 minutes before the waitress came, we ended up walking out after waiting for 20 minutes and it wasn't even busy, super slooooow service this time. It's one of the worst experiences i've ever had. Since i had 1 good exp. and 1 bad  i need to go 1 more time to break the tie.  When i do i'll update it.
Review Source:First as we walked into the door and the hostess said nothing. She did not smile or greet us. Luckily our party was already seated. We sat and it took the server at least 15 minutes to come over. The food was ok at best. Then when it was time to pay the server just threw the check on the table. Then when the check wasn't ready when she came back she had an attitude. We gave her $100.64 and the bill was $62.64. She gave us the wrong change back twice. I was fed up. The service was slow and horrible. I will not return.
Review Source:After a multiyear hiatus from Heroes because of poor service, I decided to revisit them with an open mind and give them another try. Â I am happy to have had two good experiences, mostly because of the bartender, Debbie, who gave us excellent service. Â
THE SERVICE:
Debbie, the bartender, is a true professional: Â friendly, cheerful, and attentive. Â We visited once for lunch and once for dinner. Â Both times the bar was full; Debbie was the only bartender. Â Unlike our poor experiences in the past, Debbie had the bar under control, working hard and leaving us wanting or needing very little. Â Everyone sitting at the bar was attended to. Â Nice work!
THE FOOD:
At lunch we ordered the Ben Hoagie and one of the burgers, along with a cup of chili. Â All of it came out hot, cooked to perfection, and tasted great! Â Our second visit at dinner, we had a cup of chili, chips and salsa, and beer. Â The chili is good; chips and salsa -- well, what do you say? Â It's chips and salsa. Â A friend of mine told me about a special they have called "the Cuban" and said it was really great. Â We asked about it and learned that it's mostly the Friday special. Â We were there on a Tuesday, but we were told that if they had the ingredients they could make it for us.
THE BEER:
One thing I noticed that's different now than before is their attention to the way the beer is served: They have chilled glasses, which make a lot of domestic drafts like Miller, Budweiser, etc. taste great! Â Compliments for that! Â Â Also speaking of beer temperature, which is a big deal, they have a series of temperatures on display near the bar that indicate the temperature of each of the beer coolers, and even the temperature of the beer lines. Â The selection of draft beer is pretty ordinary: Â Miller, Bud, Sam Adams, Blue Moon, Stella, 312, Goose Island Seasonal, Fat Tire, New Castle, Dos Equis. Â I say "ordinary" because of the growing obsession, mine included, with craft beers. Â No fault on Heroes for that, however. Â
SUMMARY:
Overall, I'm really glad I gave Heroes another chance, even if it took me a few years to do so. Â I hope in the future that the service will be as good as it was with Debbie. Â Future bartenders have a lot to live up to. Â
(P.S. Â It should be noted that I do not personally know Debbie, despite how much I gushed about her. Â I do, however, believe in giving credit and compliments when they are due, and Debbie is certainly deserving of both.)
I hate this place... I've been here too many times to be proud of it. I am happy to say, I have been Hero's free for over 8 months now. Since, I just got a Yelp account, I will tell you what I tell everyone who asks me about this place.
The final straw was the last time I was there, my friend turned 21 and I took him here, his choice, and I wasn't surprised by the usual horrible service and mistakes with my order. The drink I ordered, never made it to the table (even though I asked twice for it), and my friend's drink was made using Smirnoff instead of UV, I thought it strange how she brought it to the table and told us that, AND didn't remake it with the CORRECT vodka! She just laughed and, my friend, being all to nice, said that he would still drink it. I wasn't surprised when he said it tasted bad. Also, when we eventually got our food, it was cold, and I found out why....After watching the fake-breasted bimbo who I WAITED on, ironically, talk with her coworkers for about 15minutes, we laughed all we could about the situation before we decided to yell out to her that we wanted our check. Unbelievable, I think we tipped her 0.29 cents.
Bottom line: The drinks specials suck here, and the food is even worse, and the service is something you have to demand attention for.
Good luck if you're going, it's unfortunate if you do though,there are better drinks specials and better things to eat ELSEWHERE!
A great sports bar and grille are hard yo find. Â After finding this one I'm still searching. Â The food is good but the service is horrible. Â I came here on my lunch break and it took way to long to get served. Â The waiter did not ever come to our table for twenty min. Â The only reason I gave 2 stars is because the food was great.
Review Source:This place is awesome! Joliet has very little cuisine that I'd consider eating twice but I honestly plan to return to Heros West as many times as I can while I'm in Joliet. Why? Simply put, this is the best food I've eaten in this culinarily depressed town.
We had the Spuds El Grande appetizer which was delicious with all that pulled pork on top. We had a mess of delicious salads (spinach, cobb & californian) and boneless chicken wings, all was fresh tasting and prompt.
For dessert we had a slice of cheesecake, apple cobbler and a hot fudge brownie sundae which was to die for!!! If we had more stomachs we would have filled them up.
Their wait staff is incredibly friendly and clean cut in appearance, which is more than I can say from some of the other restaurants in Joliet. The restaurant feels new, fun for all ages and looks like their fully stocked bar could make a good night better.
The owner of the restaurant was nice enough to point out that they have a beer garden. He took some of us out on a tour of it. Pretty sweet for Joliet!
Wish we had found this place sooner instead of eating at our horrible Holiday Inn hotel.
UPDATE- We ordered a large to-go order and I'm sad to say that whoever was running the to-go section left their frontal lobe at home that day. We were missing some of our order (salads and fries) and in exchange we got someone else's 1lb burger and some hot wings that we didn't order. It was a bit annoying when we're shelling out a lot of $ on 10 food orders to not get everything we ordered. But I still will say that eating here is better than eating at a corporate chain or run down piece of sh*t in Joliet. In short, you're probably better eating in than taking out.
I've been working around the area for a few years and I think Heroes is probably the most popular restaurant in the area. Whenever I go out to lunch with coworkers and vendors, we either go here or to the casino buffet. This place always seem to be busy, but never packed. It can be a bit noisy from all the chattering going on and the large tv screens throughout the bar. It seems to be very clean, comfortable, and new, despite being a bar. Then again, I always come for lunch and rarely see people drinking that early. It is also convenient to get to and has a large parking lot.
More importantly though, the food is good. They have a large variety of entrees - I still haven't tried them all even though I've probably been to this place 15+ times. Sometimes the food is mediocre, but for the most part, I'm usually satisfied with whatever I ordered. I can eat a lot, but the portions are large so I usually get the minor league burgers/sandwiches. I really like their burgers. They have great onion rings and waffle fries too. The soup is good too. The price is fair for a good meal but our vendors usually foot the bill. Maybe that's also why I like this place so much :)
I've been here several times. The food is nothing amazing, but it is good, very reasonably priced, and solid service. It's a sports bar, but in a clean & classy way, at least on the inside (more on that in a moment). Plenty of TV's, good sight lines, and kid friendly. I was disappointed they didn't have pizza. It is on the menu but the server said they didn't have it. I don't know if it that means they could not serve it that day or if it was dropped altogether and they haven't updated the menus. I hope it was just a short term problem and the pizza will be back soon because I've had it before and it was quite good. And what sports bar DOESN'T have pizza??? Huh? By the way, almost every time I go there I see motorcycles parked on the sidewalk near the door. It does not bother me personally (I ride myself), but it may give the wrong impression to others, not to mention the legal liability if a cycle falls over on someone. Nothing screams "SLEAZY BIKER DIVE" like a herd of Harleys parked in front...on the sidewalk no less!
Review Source:I went here on a weekend night to get together with some old friends and to listen to some live music.
This was my first time at this restaurant/bar. Pulling into the parking lot I thought hmmm this place looks nice and it's a pretty good size. We walked in and it was PACKED. Like OVER an hour wait packed. Luckily my friend that organized the night arrived 45 minutes before us and got us a buzzer for a table. Had a few drinks at the bar while we waited. Nice staff. I like the wall paintings and decor of the place.
The prices were about normal for the area. Nothing too high for what I drink. Not a beer drinker so my bills are always a little higher. I ordered the chicken Cobb salad (I believe) and it was really good. Good size too. My friend and her husband ordered this HUGE burger to split and they could not finish it. Crazy big burger!!
We were right up front when the band did start to play so nice and loud. Not a bad band that night but I have def heard better! Good space for dancing if the mood strikes.
I would say I would go back again sometime although it was a bit of a drive.
CHEERS!
In town on business I've been here twice and will be back. Â Maybe 12 beers on tap and they're COLD. Â Had the perch last night and it was VERY good w/ light breading. Â Their crutons must be terrible for you because they melt in your mouth. Â Service issues mentioned by others must have been resolved because my waitress was very friendy, attentive and capable. Â Very good bartender and staff. Â 5 stars because there's simply no reason to deduct one. Â Outdooe patio too!
Business Travelers: Â Plenty of motels across the street so we can walk. Â Perfect!
As a regular of the original location, I'm sad to say this place sucks. The food is just ok, the service is typically poor, and every time I've been on a Friday night the live music has been just plain awful!
We went for New Years Eve since it was close. When we booked we were told out ticket included an appetizer, dinner, dessert, and drinks til midnight. Took 15 minutes to get in the door. Another 20 to get our drink orders taken & served. Then we're told that it was 1 appetizer or 1 dessert per couple. We paid for individual tickets, not per couple AND we had 5 people in our group. We were not the only people to be shocked at that point. I emailed the GM a few days later and never even got a response. This will be our last visit for sure.
Used to love Heroes, but last 3 of 4 times that we have been there had the same aweful waitress.  Three times part of our order was wrong. This time in addition to getting my entree wrong, she did not check on our table or the one next to us for our entire meal...our drinks were empty and she had one thing on her mind the large table where the tipwas figured in. If we go back, I will specificaly ask not to be seated in her section by asking  hostess if this person is working and give them one more chance. Then again may just not go back since I can get bad service at the McDonald's drive through window and other restaurants with similar food are a dime a dozen.
Review Source:I have been here about 5 times, and have been to their old location a few times too. Â
I will say- They have one of the better blue cheese burgers around, as long as it does not come out overcooked. Â
The beer prices are a little high in my opinion.
The waffle fries are excellent, and they have some unique menu items. The burgers are offered in either one pound or half pound versions, which is great after a few beers!
I will eventually return one of these days.
A place I frequent. Not sure why the sour reviews about the food. As bar food goes, it's great. The Buffalo chicken sandwich and Reuben are my two favorites. Burgers are very good. The pizza is so-so, but if you want pizza around Chicago, you go to a pizza place, not a sports bar. I also recommend the waffle fries, and ask for an extra side of their ranch dressing instead of ketchup for the fries. Plenty of TVs to see multiple sports events, and an outdoor area if you like. Not a college age pickup joint, and when they have live music, its usually classic rock cover bands; 30s and up crowd, but certainly lots of families and seniors here, too. Wine selection is limited, but beer in bottles and tap range from trendy swill (PBR) to popular micro and imports. If I have a beef after many visits, it's the occasional service faux pas. There are some long time staffers, but generally there seems to be a lot of turnover. 99% of the time, I get great service, but have had issues with timely seating and long wait for initial service. I could see where a first time visitor would be totally put off by this. Overall, this is a great place to watch a game, or have a casual meal in a relaxed atmosphere.
Review Source:This place was the worst. Â I'm thinking if I was going there primarily to drink, I might have been more impressed but since I was looking for a meal as well, yikes!! Â The waitress was a bubble head who misunderstood what I ordered and thought that I ordered 3 separate appetizers for three people!! Â She brought out an outrageous amount of food and when I questioned her, she insisted I said that I wanted that much food. Â I told her to take away the food as I would not pay for something that I simply didn't order. Â She left in a huff and then a manager came over to question us about what happened. Â I couldn't believe that I was being questioned...common sense would suggest that two people wouldn't order 3 appetizers and meals on top of that!!! Â
To top it all off, the food was just terrible... Â It was not tasty...even for bar food. Â If you ever go here, pass on the food. Â It's just gross
Service at this bar is awful! we were sat by the hostess on a Sunday afternoon. Â We received NO MENUS. When I went back to the host stand to request some, she informed me that they had "run out" of menus, and when they got some back she would bring some over to us.
UUUUM what?! Your job as a hostess is to seat people and provide menus...and it was not that busy. I felt as though she simply did not want to bother to walk around the restaurant collecting menus that were not being used.
So, here we are (a party of 2) sitting without menus or beverages..for about 15 minutes. Â I don't know if the waitresses were confused about our status as patrons due to the lack of menus, but not one employee came to the table to see if we needed a drink, were being helped, etc.
So I went to the bar. And stood there for another 5-7 minutes while the bartender finished up her conversation with two of the waitresses (hey had aprons and Heroes West t-shirts on people!). Â The bartender walked past me twice, then asked how she could help me. I informed her that we had been sitting at a table for now 20 minutes and really just wanted a couple drinks. Â She took our order, and told me she could have our server bring it over to us at the table.
I informed her that, as I had not yet seen or been acknowledged by a server, I'd rather buy our drinks at the bar.
The bartender rolled her eyes, poured my beer and tossed together my girlfriend's Bloody Mary, and walked away. Â I waited another 10 minutes before she made eye contact with me again, and I asked for my tab.
She said that she could just add it to my check at the table, after the server that was supposed to be taking care of us got our order. Â I told her that we were not ordering food, and were just having the drinks that I ordered and therefore I wanted to cash out.
She rolled her eyes at me AGAIN and tossed a receipt at me. NO apology, no attempt to make our stay more pleasant. Â We will not be returning.
The restaurant was recommended by the hotel. We weren't expecting much when we went in but were pleasantly surprised by the food. I had the Portobello sandwich and the mushroom and peppers were great. My mom had the Turkey panini which she enjoyed. So as long as you expect a sports bar atmosphere and a small wine selection I highly recommend eating here.
Review Source:I haven't gone to the new location too much and don't plan to go too many times again...I went to meet friends in the patio area. And if you are a brand new to the bar you will get confused easy. You have to take a sharp right towards the end of the bar and hit a green button to open a glass sliding door. The bucket of beer is too damn expensive I guess they charge for ice too. I paid 15.50 for a bucket of 6 beers! And half way through ordering the 6, I was interrupted by the barkeep "BUCKETS ONLY COME IN 5's" so after the $3.50 1 beer add on I went back outside. The only thing saving this overpriced night was the nacho plate made after the kitchen closed. Lower your prices weirdos and maybe just maybe people will pack your bar...weirdos!
Review Source:WIthout a doubt, this place is amazing. Â It's odd to see the rating so average. Â Not really sure what the deal is with that, but trust me, this place is great! Â The wings here are some of the best I've ever had, not THE best, but still pretty great, pretty up there. Â
Out of all the times I've been here, the service has always been 5-stars. Â Food always comes out on a timely manner, always tasty and delicious, and the waitresses are always pleasant and kind. Â The atmosphere is just so-so, not bad, but no amazing either...but the wings make up for it. Â I've been to a few other bar/restaurants around the Joliet area and they are pretty awful. Â This is the place to go. Â I'm not sure if it's right to say or not yet, as I have not traveled everywhere in the midwest, but I'd say this is definitely one of the best restaurants the Midwest (especially Joliet) has. Â Prices are decent too. Â The food is worth every dollar. Â
I really like their fries here too. Â The waffle kind. Â Real splendid and such. Â Onion rings too, quite the delight. Â Good good stuff at Heroes West, I'll be honest, it's always the number one place I look forward to coming to when I come to Illinois!
So EPIC...
The location is very spacious, an open feeling. It's a far cry from going to places like Buffalo Wild Wings where you seem overwhelmed by everything.
The food was good. Very generous sized portions for what you pay for. I highly recommend their quesadillas.
The service was okay. Our waitress was very kind and gave us recommendations since it was our first time there, however as the night went on it was harder to find her; which was a little disappointing.
If you are looking for a good place to eat greasy food with a nice beer, this is your spot!
If your going there to eat, you'll love it. If your going for drinks, maybe consider something different. I've always had poor service with the bar staff but the waitresses for the dining part are good. The food is top notch, and prices are a little high considering you have to pay extra for fries. Still, great food.
Review Source:Great sports bar and absolutely the best place I've ever place been to watch a game or 7 at a time. The tv's are so numerous and so well arranged that you cant help but see at least 4 beautiful, big tv's from any seat in the house. The food is fantastic, from the huge burgers to yes, the fish (mahi, tilapia, and salmon). It is refreshing to find a restaurant that actually understands what a rare burger means and is capable and happy to give you want you want, how you want it. Dont tell me about meat temperatures, i'm there for a burger, huge and bloody, not a bowl of bran cereal. The wings are as big as any i've ever seen and the size and quality (try BBQ) puts Hooters to shame. The beers are excellent and always fresh, as I prefer tap beer and it is nice to find a place that takes pride in their tap system. Â The bar staff is attractive and personable, Mondays and Tuesdays are best ;), but the whole staff has always gone out of their way to make me and my friends feel welcome and comfortable. Become a regular and you'll think you're family! Thank God the old Heroes is gone, as when I was new to the area at the time it was open (about 8 yrs ago), the bar staff was unattentive and more worried about their own good time than me, no matter how much i spent or tipped. The new Heroes is clean, bright ,and friendly with great food and drinks. The best beer garden and bag set up in the area (beautiful brick with outdoor tv's and cooling fans). Long live the "new" Heroes!
Review Source:Hero's West was not our first choice. In all honesty we are in Chicago and we were craving deep dish pizza! My row buddy (her name escapes me) on the flight recommended a pizzeria which sounded fantastic, but unfortunately it was in the opposite direction of where we were heading. So as we were heading towards the hotel we quickly decided upon Hero's West 1) because we were familiar with it and 2) it was relatively close to the hotel. It's a cool place, definitely a sports focused venue judging by the decor. Oh yeah and the name: Hero's West "Sports Grill" kind of gives it away.
We were seated quickly as the place was lacking on the clientèle, I guess Monday nights are not very busy. I hit the facilities and realized that it is best to allow your hands to warm up before you, well you know. Needless to say as I returned back our table a pitcher containing the golden Belgium beverage: Stella Artois was awaiting. It helps with the decision making process.
The overall feel of the place was cool. I can guarantee that during a Sox, Bulls, Cubs or Bears game this place can get loud and intense very quickly. Definitely a great place to hold a large get together with friends or family. Just watch your steps during the winter season, I nearly lost my balance a few times walking through the parking lot.
The service was prompt at first but started to lag after a while as she forgot a few of our request. Which was quickly mended with our subtle reminders.
All of the burgers on the menu are said to be made with fresh USDA Choice Angus Chuck that are char grilled. According the menu their standard burgers are one pound of beef and the minor league versions weighing in at 1/2 lb. It was a toss up between the I-80 burger and the Macon Bacon Burger. The I-80 came with sautéed onions, red peppers, jalapenos and pepper jack cheese topped with onion crisps. The Macon Bacon Burger on the other hand is considered their Bill "Lam" Burger which is topped with cheddar cheese, 2 strips of thick cut hickory-smoked bacon and finished off with crispy onion rings with a side of BBQ sauce (hot or mild). I totally missed that, otherwise I would have ordered it hot. You also had a choice of onion rings, fries or a combo of both. I wanted everything!
The bacon sealed the deal for me so I ordered the minor league version of the Macon Bacon Burger. As I skimmed through the menu I did not notice anywhere mentioning that the burgers are served with lettuce, tomatoes, pickles etc... So I assumed at this point it would automatically show up on my plate. Wrong! Â This was a purest burger, only containing meat and cheese. I suppose I could have asked for some garden veggies, but I wasn't going to.
Adding some ketchup, mustard, Tabasco sauce followed by a generous drizzle of some BBQ sauce I folded up the bacon strips and rearranged the onion rings. With the onion rings piled on, the burger was now stacked pretty high. Â As I squeezed the buns together the sauces began to
trickle out on to my hands and plate. The first bite was juicy. The combination of BBQ sauce mixed with Tabasco provided a nice kick. As I continued on reaching a little past the half way mark the burger suddenly became dry making it hard to swallow. Some parts towards the end seem overly cooked and nearly hard. So my enjoyment quickly did a 180.
I added the remaining BBQ sauce in hopes to conceal the dryness which helped to an extent, but it didn't help the areas which were hard. As
hungry as I was I finished it along with the onion rings which were the highlight of the meal. The onion rings were perfect, crispy,
crunchy and flavorful. Had I known I would have just ordered the onion rings and would have been a happy camper.
The burger wasn't bad at first, but towards the bitter end it was dry and didn't seem to have much spices or seasoning. Also it didn't come
with any lettuce, tomatoes or onions other than the onion rings. Having to douse it with the remaining BBQ sauce to cover up the dryness
really killed the experience. The onion rings were great, but the fries seemed old and stale. I am pretty sure I won't order it again.
I was cautious about going here after hearing the mixed reviews, but I gave it a shot regardless. Â Its a sports bar that's more upscale with diverse (when compared to most bars) specials like tilapia & breaded shrimps. Â I went & got their 1lb burger, which was around $10 with fries. Â Their prices were a little on the high side (particularity with $13 for a pulled pork which wasn't a large portion) the crowd seemed 30's-40's with slightly more guys than women. Â The food was ok, but I wouldn't go back right away since it seemed like most upscale bars that are in the suburbs.
Review Source:This has to be the worst bar I've ever been to in the suburbs. It is way out of the way in Joliet and the people that work there think this place is some elite bar. The bouncers suck, the managers suck. They think their jobs are much more important than they actually are. This is Joliet people!! If I never went back here again, it would be too soon. Ugh!!
Review Source:Well I can't say its as great as the last one to review it. Â Yes it is spacious and has lots of TVs but I feel the food is quite lacking. Â It's just plain old bar food that you can get pretty much anywhere. Â Personally I think its on the pricey side (gotta pay for those TVs somehow), considering the overall taste of the food. Â Then again I never really cared for the old heroes. If I want crappy bar food I want cheep crappy bar food ya know?
Review Source:Excellent Sports Bar.
TVs everywhere.
Great place to watch a game or just sit back and relax.
Large banquet hall for your needs.
I enjoyed Heroes and Legends while it was around but the new Heroes West is a breath of fresh air. It is very clean, open, spacious, and the staff has always been courteous. The large banquet hall is another fantastic addition to this local legend.
Heroes West  has the Tom W. stamp of approval.
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