What a ball of confusion, this place is. Now that we have been here, we will know better as to how this place works. Grossly disorganized, this Improv location needs some serious help. I cannot speak for other locations but everything is hidden. We had no idea you could reserve seats until almost the last minute. They offer a bottle service in order to reserve your table but never tell you you can pay and run a tab. Hence everyone can get their own drinks. I highly recommend doing this. Ticket holders that reserved their seating were supposed to be let in first. This did not happen. Doors were supposed to open for seating at 9:15 PM for a 9:45 PM show. This did not happen either. Our show did not start until 10:25 PM......talk about late. they take your credit card info up front and then come back at the end of the show with a bill. The food is horrible. The show was fantastic. We came in to see John Pinette, We laughed the entire time and actually lost our breath a few times.
Review Source:The Improv is good, bringing in quality national acts. Easy to find. Food is not very good quality and wish the hostess would have let us save two seats for two of our guests who were held up at another restaurant within CityPlace. Besides that, it was a good place to spend a couple hours.
Review Source:After waiting outside in an enormous line it started slowly moving at around 935PM, it's now 10:09 and they're still seating people. My mistake though its never smart to do anything on a weekend. FYI you don't get to seat wherever you want. And the whole forcing people to buy drinks after paying full price for tickets is extortion. I was forced to buy 4 drinks two of which were non alcoholic for a total of 51.97 but that was not enough because I also had an unauthorized charge of over 150.00 on my credit card. I must admit the box office was very friendly and its not their fault they don't make the rules. I honestly doubt I would come back, BUT....... Jo Koy was Awesome!!!
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