AVOID this place! Â Slow in restaurant and horrible customer service on pick up orders. Â Have had 3 terrible experiences:
1) Burned pizza (they "forgot" to show me and I didn't look because it took longer than promised) - got home and surprise! Â When I called, they argued with me - had to bring it back in for them to acknowledge it was, indeed, burnt.
2) Pizza took over an hour to be ready. Â Placed order, went at 30 minutes and waited for over 30 minutes to receive. Â NO ONE apologized. Â My 6 year old son was crying b/c he was late for his soccer game and knew he would not be able to eat dinner before the game. Â Truly horrible. Â Complained to corporate with these two items and only response I got was that they were forwarding my complaint to the Deale Ledo's.
3) Had large crowd at my house and printed off a coupon for large cheese pizza package (w/salad & breadsticks) - while on the internet, I noticed a "special" for veggie pizza and a salad. Â I asked while ordering if the offers could be combined and was told yes. Â When I go to Ledo's to pay, I was told that I could not combine offers. Â When I said that I had been told by and employee that I could, the manager was asked. Â The cashier came back and told me the manager said I had to "pick one." Â I refused and the manager came out and said that it must have been a miscommunication and that he would not waiver. Â I explained that I was sure that his employee had misinformed me, that my order was based on getting both specials and that I would know in future the store policy regardless of what I was told on telephone, but in this instance, I thought I should get the deal I was promised. Â He did not waiver and did not apologize even after I told him this was my 3rd experience with HORRIBLE customer service. Â So I told him if I didn't get what was promised, he could keep it all. Â His only response was okay. Â
I would complain to corporate, but after their response the last time, don't want to waste my time.
I've been eating at various Ledo's locations for most of my life and I think this location is definitely the best. Ledo's pizza is generally good (square, sweet sauce, flaky crust) but this location's pizza crusts are a lot crispier and flakier than other locations I've been to. I've been here more times than I can remember while visiting MD, and I'll continue to go back.
The fries are also far better than they have any right to be. I normally wouldn't order fries in addition to pizza in any other situation but I can't help it, they're so good.