Ledo Pizza

Reviews & Tips

• 0

  AVOID this place!  Slow in restaurant and horrible customer service on pick up orders.  Have had 3 terrible experiences:
  1) Burned pizza (they "forgot" to show me and I didn't look because it took longer than promised) - got home and surprise!  When I called, they argued with me - had to bring it back in for them to acknowledge it was, indeed, burnt.
  2) Pizza took over an hour to be ready.  Placed order, went at 30 minutes and waited for over 30 minutes to receive.  NO ONE apologized.  My 6 year old son was crying b/c he was late for his soccer game and knew he would not be able to eat dinner before the game.   Truly horrible.  Complained to corporate with these two items and only response I got was that they were forwarding my complaint to the Deale Ledo's.
  3) Had large crowd at my house and printed off a coupon for large cheese pizza package (w/salad & breadsticks) - while on the internet, I noticed a "special" for veggie pizza and a salad.  I asked while ordering if the offers could be combined and was told yes.  When I go to Ledo's to pay, I was told that I could not combine offers.  When I said that I had been told by and employee that I could, the manager was asked.  The cashier came back and told me the manager said I had to "pick one."  I refused and the manager came out and said that it must have been a miscommunication and that he would not waiver.  I explained that I was sure that his employee had misinformed me, that my order was based on getting both specials and that I would know in future the store policy regardless of what I was told on telephone, but in this instance, I thought I should get the deal I was promised.  He did not waiver and did not apologize even after I told him this was my 3rd experience with HORRIBLE customer service.  So I told him if I didn't get what was promised, he could keep it all.  His only response was okay.  
  I would complain to corporate, but after their response the last time, don't want to waste my time.

  Review Source:

  Posted on 01.05.13 Nicole V.

  • Report
• 0

  A pleasant surprise - pretty darn good pizza. The jumbo buffalo wings are oh, so yummy!

  Review Source:

  Posted on 04.29.12 Erin D.

  • Report
• 0

  I've been eating at various Ledo's locations for most of my life and I think this location is definitely the best. Ledo's pizza is generally good (square, sweet sauce, flaky crust) but this location's pizza crusts are a lot crispier and flakier than other locations I've been to. I've been here more times than I can remember while visiting MD, and I'll continue to go back.
  
  The fries are also far better than they have any right to be. I normally wouldn't order fries in addition to pizza in any other situation but I can't help it, they're so good.

  Review Source:

  Posted on 01.15.12 Christy S.

  • Report
• 0

  The service is generally pretty good, and the restaurant has a good family atmosphere.  The food is passable for a weeknight out with the kids, and Ledo's trademark square pizza is tasty.

  Review Source:

  Posted on 04.16.11 Erik M.

  • Report