McAlister's Deli

I have been to this location on many occasions and have witnessed them 'losing' orders. Today was by far the worst.  First off, it took their staff far too long to realize that our order was delayed. We did finally ask about our order and the staff replied that they were trying to 'locate' it. A short while later a manager came over to our table to take our order. When he finally served our food, it was served with a mumbled apology. There was no offer of a coupon or anything to make up for the delay and missed order. The food is mediocre at best; hardly good enough to make up for the terrible service! How sad that all they had to do was offer a complimentary side item to make us happy. Now they have lost us as customers forever.

This is a decent sandwich/lunch place in Fort Wayne. I am disappointed though that during two different times I've ordered takeout, I opened the box to find everything in a mess (they don't wrap the sandwiches in the box, so everything gets all messy).

This is a wonderful place to eat!  They have great service, friendly employees, and a good atmoshere.