The family went to this 99 around the 10th of May and I could not believe how bad it was. I have been going to this 99 for years when I visit the area with my family and I usually pick up gift cards. I always found the food good and the service pretty good.
There were four adults and none of the meals were complicated. We sent two orders back twice because the chef did not know the difference between what we requested for the steak tips "medium well" and what we got which was "leather". The baked potato was still hard. For a dinner that took way too long to receive and then to have it done wrong I was very upset, but never got nasty with anyone. surprised. I finally gave up in disgust. The manager handled it as he should have and I would never take the problem out on the server - who also seemed embarrassed by the whole thing. I think it's time for a new chef that can actually cook or some retraining for the kitchen staff.
My mother even said, do NOT get me a gift card here ever again as this was the 2nd time that this has happened to her. I will admit the first time it was a different 99, but now she wants nothing to do with any of them.
This has turned me off of 99 and it will take a lot to get me there again.
I will preface this review by saying if you are a vegetarian DO NOT EAT HERE! There is not one single entree on the entire menu that is vegetarian. I had to settle on getting the side garden salad and a side of honey glaze biscuits. The salad was just a basic garden salad, but didn't have enough dressing in my opinion. The biscuits didn't have much honey to be honey glazed, but were ok.
The biggest issue we had was the service. Our waitress was relatively nice, but was absolutely terrible at waiting. Anything we asked for took two or three times to actually receive (refills, silverware, etc). We asked for napkins several times (none were on the table) and when she finally gave them to us she grabbed the "extra" napkins on the recently vacated, dirty table next to us. Needless to say we didn't use them.
Based on the lack of variety for my dietary restrictions, as well as the lackluster service, I do not intend on returning.
The Ninety Nine is not my favorite restaurant. However, it is a popular go-to spot for a large group of my friends. Why, you ask? Well, it's pretty inexpensive, it's centrally located and they have a large variety of pub foods. The service and quality are predictable. Some of their meals are actually quite good, (I am looking at you, Macadamia encrusted chicken!). I am not a fan of their burgers--I think I can get a better burger at the Halfway Cafe at Cobb's Corner. There is something to be said about a place that can accommodate 8 of your friends on short notice and wont put anyone in bankruptcy. The $9.99 meals are great for the money. This place is not my date night splurge by any means, but when a big group of us want to grab some grub, this place does quite well.
Review Source:Excellent Service!!
Overall, not a big deal and we were not upset. Â One of our meals came out without chicken. Â We ordered the new item, chicken & broc Mac & Cheese. Â It came-out without chicken. Â No big deal and we told Paige. Â She immediately was responsive and the manager was even more responsive. Â The manager came over and apologized. Â In all honesty, we were not even the least bit mad. Â We found it funny that the chicken was missing. Â We were absolutely overwhelmed and wowed by the stellar service that Paige and the manager provided. Â As a loyal 99 customer you didn't need to win my business and loyalty but I will say that the 99 restaurant in Canton, MA now has an advocate. Â This restaurant is 1 mile from our house in Canton and it is great to know that we have some of the best 99 employees around at our primary 99. Â Thank you!!
I gotta say, this place gets props for being nice to loud latecomers who throw popcorn at each other, yell and sing, and ask for separate checks. Â The staff tolerates us and gives good service despite the pains in the ass theater group way in which we behave.
But my praise ends there. Â The food is so hit or miss - they've come out with a decent burger, as one would expect, but can ruin instant mashed potatoes. Â Yeah, instant mashed tatos, are sometimes good and sometimes suck...bizarre. Â The sandwiches are nothing special, same goes for apps, beer/drinks selection, decor, trivia night, and location right on the turnpike. Â This place is not inspiring. Â And considering it is a restaurant I expect better. Â They can't make soup for crap either! Â I ordered French Onion and it was so salty I needed a overpriced and not original beer to wash it down! Â
But I am glad it serves the need to go out after rehearsal and not talk about the show, and waste some time you really should be in bed and not drinking a beer considering you need to be on the train by 6. Â Alison.
I have eaten here on many occasions as it is like the neighborhood place and  I have had a few meals not cooked to my liking.They always try to correct the problem and or offer you something else and they have taken some meals off the bill or compensate on a future visit. They always grant my seating request to sit on a particular side and a fairly good size booth. Most of the servers are pleasant,like all establishments there are always a couple not so good either. They have a decent selection of food fare,I always find something I like. My favorite dish is the Steak Tips King Sized or the Turkey Tips..The deserts are pretty good also,the Strawberry Short cake is delectable as are the other items for dessert......This is a place I would recommend to anyone close by or even if you travel a bit to get here looking for a decent meal for a decent price....Lots of Flat screen TVs/Catch the game on TV here..Service with a smile...
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