Panera Bread

Stopped at this panera on our way through Indianapolis. I always order the frontega chicken sandwich and around the country it's made the same-- always delicious. This panera managed to mess it up. They grilled it for maybe one second so the cheese wasn't melted and then insisted it was perfect when I asked them to fix it. They were cheap with the ingredients so that it was mostly a cold bread sandwich.

I also got a Greek salad which they managed to also make with the wrong ingredients. And they refused to acknowledge any mistake. Unbelievable. They need to have all of their employees retrained in customer service and company standards.

Avoid if possible

When pulling up to this Panera today, I had to do a double take.....a Panera with a drive thru? Were my eyes deceiving me? Or had I just not been paying attention all these times I've visited other Paneras and they all have drive thrus? I asked the cashier and she said they were the only one in the area with one. I can only imagine what a cluster that is during the weekend or lunch hours. So I choose to not be lazy and walk on it.

You can't beat their My Panera rewards program, the fact they list the calorie content on the menu and free Wi Fi. Plus now when you log in, they give you tips on how to be considerate at Panera (don't hog a table or take up a four op when it's just you) I love that Panera is schooling people on how to be polite, that just gave them an extra star in my book.

Overpriced, bland, unhealthy options for lunch/dinner. Sorry but I KNOW most of their food comes to them frozen and they simply reheat. Not how I want to spend my hard earned money.

I admit I do like their bagels and coffee on the way to work, but not enough to give them 3 stars.