Penn Station East Coast Subs

The food here is great.  I always get an Original Philly Cheese stake with fries and a soda, cant go wrong with that.  I wish they had combo meals that can save you money.  Otherwise its all great food.  Not horribly priced either.  I know ill keep comming back

I'm giving this place my "fast food" run down. The short story: the sandwiches are decent, the manager (owner?) is very nice, but their ability to get orders right is seriously lacking.

FOOD:  The sandwiches are indeed basic. For a city in need of something different food wise, I had high hopes when this came to town, and I'm somewhat let down by the selection. They offer basic options, like a "Philly Cheesesteak" which was nothing like the real thing, a hot chicken sandwich, and a few other nondescript items. They tout their fresh cut fries, which are over salted and not crisp enough, and the flavor is just lacking. As noted by other reviewers, I'll never know what my real sandwich tasted like, because I've been back twice to order it, and each time waited more than 5 minutes to have it delivered wrong. With two little kids, I don't have time to wait for another.

Speaking of, if you have small kids, skip this place entirely - they charge almost $6 for a sub sandwich that SAYS its 4" (it's really about 2-1/2"), with roughly 2 slices of meat on it. You get like 5 fries in the basket, and a drink cup that holds 2 big sips and then its gone. For that, go to subway or Jersey Mikes and triple the size of your order for less money (and probably better quality).

SERVICE: This for me is where they earned the 2 stars (otherwise it would have been 1). The older gentleman (manager / owner?) is very kind, and really, geniunely interested in how you are enjoying your meal, and his place. I really feel guilty giving them such a poor review, based on him alone, because I like him - not enough to come back again, but I do like him.

VALUE: Simply not there. A meal for 2 adults, 2 pre-K kids was over $30 (including sandwiches, drinks, and one side). This is ridiculous costs when you consider the sandwiches are small (SUPPOSED to be 6" but are more like 4" or 5"), and the flavors are at or below average.

Went on a Sunday at noon and not many customers.  I ordered and the girl behind the counter repeated what I ordered but had it all wrong.   I wanted a Philly Cheesesteak with mustard, onions and American cheese.   She said:  "just to confirm, that's a Philly Cheesesteak with Mushrooms and Mayo, sir?'.....   I should have known at that point.    After receiving my lemonade, the guy behind the counter made some cheesy joke about them being better than Subway but they don't grow their own lemons for their lemonade.   I just wanted him to stop talking.    

After 5 minutes I hear my name called and then "Oh No, this is wrong" and the guy who came to my table immediately turned around and told me that the cheese on my order was wrong and it would have to be re-done.   After another 3-4 minutes the guy comes back and handed me my fries saying I should have them now before they get cold.   Another 5 minutes goes by and I am through with the fries and just ready to get out of this place and my sandwich comes to the table (after several other people who came in after me all got their sandwiches).   My Philly Cheesesteak came with "PIZZA SAUCE" all over it.   I never freaking asked for PIZZA SAUCE!!!!!  Why Penn Station, did you manage to screw everything up??

I was not about to complain again and wait another hour for a re-do makeover mess of a sandwich, so I just ate the dang thing with the pizza sauce.   Believe me, this is no Tony Luke's or Chickie and Pete's authentic Philly Cheesesteak.   It was tough meat with strange pizza sauce.   Penn Station:  Never Again.