They have lost me as a customer for quite some time. Â I'll probably go back because it's so close to where we live, Â but it may take a while. Â
We went last night to celebrate my son's birthday. Â I called ahead the night before for a reservation and the table was set up when we got there. Â What they failed to tell me beforehand was that the AC was not working. Â I guess it had gone out sometime that day. Â I felt like since I had a reservation already made, it would have been a nice courtesy for them to call me to let me know about the AC issue and that would have given me an opportunity to see if I wanted to keep the reservation or cancel it and go somewhere else. Â I got no such call and it was miserable (and we're having a bit of a heat wave in Baltimore). Â It started out not being that bad, but on top of that, the service was kind of terrible. Â Given the circumstances, when most people would have walked out the door, I felt like the customer serivce could have been stepped up a notch. Â How about a free drink, free dessert, money off the check -- something -- to compensate for us being a little on the hot side while we ate our dinner. Â Speaking of dinner that took probably about 30-40 minutes to come out of the kitchen which led to more aggravation by me and our party. Â
I've always had good experiences here, so I wouldn't have expected this from them. Â I was there on St. Patrick's Day and the crowd was a mob scene (to be expected for an irish pub) but the service was excellentt!
The beer was good & the service was great. The food was not what I am used to. The menu is different than it used to be and not for the better unless high prices is better. Â The Shepherd's Pie was ok. That is it. Just ok. It was too sweet & had none of the flavors I equate to good pie. Also the pastry was sweet & slightly stale. My roommate got the St.Brendan's Pie. He was unsure the seafood was good. It had an "interesting" flavor and was overly salted. Also, it was only seafood and a pastry shell for too much money. The curry sauce for the "Curry" fries was light in flavor. The calimari was good but a small portion. I could go on but will say this, go elsewhere for food, but if it's good beer & friendly bartenders you want, this is your place!
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