I was visiting my good friend who just moved to Georgia. Â We had one too many glasses of wine at home and didn't feel like cooking so we had her fiance drive us here. Â
The food was OK. but the customer service was HORRIBLE. Â I am clearly a minority in this area... why would you feel that it is ok to come up to OUR table and start telling racist jokes? Really? seriously?! Â Living in CA, i am from a pretty diverse neighborhood and can take a little joking around, but this guy was just off his rocker.
This Sonny's is a regular stop for us on the way to Lake Lanier on Friday night in the summer. Â
It's not a 5 star restaurant - it's a Southern BBQ joint. Â It's not a unique, family run for 3 generations kinda place - it's a chain. Â They aren't 100% consistent - occasionally the staff gets overworked (probably when too many people call in sick) - occasionally the meat is dry or the salad bar needs refilling. Â But 90% of the time this is a great place to grab some good BBQ.
Some BBQ places are known for their pulled (or chopped) pork - some for their sliced pork. Â I think of Sonny's as a sliced kinda place. Â But the baby back ribs are pretty good too.
And summer of 2012 they seem to have gotten much better on the service - I think they have a new manager.
I don't know what happened, maybe I was just getting the wrong things before, but this time the food was pretty dang good. Â I got pulled brisket. Â someone complained about the meat having fat - brisket is supposed to be loaded with fat if it is done right, so maybe that is the deal is that this place does brisket well and ribs poorly. Â The ribs, which is what I was was eating last time, still did not look very good (too tough and dry).
I dig what people are saying about poor service because there is one very surly waitress who was there when we were there the last time and still works there. Â But there were two other waitresses who were very nice to us and even remembered what we ordered from the day before. Â One of them gave my friend a sticker and a hug because he was grouchy.
Customer service.....what's that?
-The meat is ok it has fat
-The sauces are good
-It is semi-clean
-I had a coupon and asked the waiter what to order to use the coupon. When I went to pay they would not take the coupon so I asked the manager and he said I could not use it, and that I ordered the wrong thing...they never honored it!
Sonny's BBQ...
So - I decided to give Sonny's another chance. Â We had lunch today - the food was ok - nothing special - the prices were ok - not that great - but once again the service was AWFUL - TERRIBLE. Â
Horrible service just really causes my view of a restaurant to go downhill fast - regardless of how the food or prices stack up.
C'mon people - get some good waitresses in there - we have 10% unemployment - you should be getting the best of the best.