Went with my family on 4/21 around 5:30. It was not crowded at all. We were seated promptly and then sat for 15 with no waiter/waitress. Finally someone came over and said they saw us sitting there for a while and even though it was not their section, they would help us. They took our drink order - two waters and an unsweetened iced tea. 10 more minutes went by. He came back to see if we were ready to order - never even brought our drinks.
We walked out. I have NEVER walked out of a restaurant before for crappy service, but this is the 3rd time we have gone and each time... the food is good, but the service was HORRIBLE.
We went to applebee's right next door. Our waiter was there with in 1 minute and was so prompt and attentive the rest of the time. We will never go back to this Fridays... and Applebee's can thank them for a new customer
If Robert Irvine and the Restaurant Impossible crew visited chain restaurants, this place would be a prime candidate. Â It's obvious the management is severely lacking. Â A feedback session filled with verbal thrashings in a British accent may be exactly what this place needs. Â The food is decent, but the service is just horrendous. Â It should never take 30 minutes to bring a kid's drink at 3:30PM when the place is dead. Â I know the deal, the bartender makes certain kids drinks. Â Seeing staff members (to include the manager) walk in from an obvious extended smoke break while our appetizers arrive without the kids meal or drinks really set me off. Â I wanted to get up and leave but the wife needed her Korean steak taco fix (which were skimpy on the steak). Â She's also had poor experiences with the to-go service facing long waits during off peak hours. Â It seems like the kitchen has it together, but the front is...how should I put this...WACK! Â Bottomline, it would take a serious coupon to get me to visit here ever again.
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