It was one of those nights that we went to had a ridiculously long wait. Â Throwing the towel in, we headed for Chick Fil A, but turned into Bertuccis for a last ditch effort for a good meal. Fifteen minutes later, we were seated.
For me, Bertuccis shines for their pizzas. Their entrees tend to come up short, like their lobster ravioli in my case. The meatball app tasted like the meatballs I get at Wawa. (which I love, but expected more).
What was nice about this night was the service. From the hostess, to the waitress, to the management... Everyone was friendly and I'd almost say, grateful, to have us dine with them. It was definitely a night that I tipped for the service, not the food.
To be honest, I could give this place a 4 star rating, but based on two separate visits here, I won't.
Don't get me wrong, the food is really good here, as well as the bar drinks. Can't complain there! But the servers sometimes have attitudes, to the point  they had a full fledged argument with the kitchen guys right in front of our table (we were seated right near the open kitchen ). Unprofessional to say the least.  The other "bad" experience while dining here my hubby chomped down on a olive pit on a pizza.  The manager in both instances comped us , the argument one was a full comp, the latter hubby's pizza was free. That is great, but like I said, the servers themselves, it's kind of hit and miss.  I'd much rather go to a more upscale place for Italian, if given the choice, just because of the servers here, and sometimes the patrons that dwell.