Biggby Coffee

I've visited this particular Biggby two times, spending upwards of three hours there each time. I'm not generally a big coffee fan, but I wanted a quiet place to do homework. There were three or four other customers in there each time, which seemed like a reasonable amount of business for weekday afternoons (I went on a Monday and a Wednesday). From the start, it was an excellent experience. The staff greeted me cheerfully, helped me pick out a good drink, and delivered it to me by the time I had paid. The employee that helped me, Brian, seemed incredibly knowledgeable about the products they offered and the drink I ended up getting, despite me being completely clueless about coffee, was delicious.
After that, I sat at a table, in a surprisingly comfortable seat, and typed up my homework. The environment stayed quiet, with the only disruption being the pleasant and quiet music playing in the background.
If you're looking for a good place to hang out in with good customer service and an excellent atmosphere, give this Biggby a try!

Recently (09/26/10), I headed to the drive through at this location to place an order for one hot Earl Gray tea.  The clerk told me that the store was out.  I then ordered an English breakfast tea instead.  The clerk made some jokes, and then told me he was just kidding and that they had the Earl Gray tea to begin with.  When I arrived at the window, the clerk asked if I still wanted vanilla in my tea.  I never requested or mentioned vanilla.

Anyway, I gave my money and my frequent customer card (that had two beverage purchases on it from the day before) to the clerk.  He did not return my frequent customer card.  He did return a cup of tea that dripped all over me and the inside of my car.

On the day prior to the visit described above, I went to the same location.  On that visit, I witnessed a younger female employee who appeared to be in charge act very unprofessionally with the other employees.  I went into the store on that occasion (as opposed to going through the drive through) and witnessed firsthand the chaos going on with the drive through window.  My service was poor and the employees were ill informed.  The coffee dispenser of the flavor I wanted was empty.

This location appears to be in need of better management.  I can recall visiting a BIGGBY four times in my life (twice at this location).  My experiences have been less than stellar on three of those visits.

I did send an e-mail addressing my concerns to BIGGBY via their website.  I was impressed that their Director of Operations replied directly to me.  However, I was very surprised how he handled my complaint.  He sent a reply to placate me, but ultimately disregarded me.  In fact, I was not even offered a replacement frequent customer card.

That was my last trip to BIGGBY.  It is a shame, too.  I love coffee.  However, there are so many places to get good coffee around, including in my kitchen via my Keurig, that I can live without them.  Besides, I prefer freshly brewed coffee as opposed to coffee that has been sitting around in a giant carafe.

Try the Cocoa Carmella! It's the greatest hot chocolate I've ever had!!