Black Angus Steakhouse

Normally, I do not like to complain on line, I try to put mostly positive reviews.  We visited this location for the first time.  I took my two grand kids to dinner because they wanted "steak and vegetables" for dinner.  We ordered the $16,99 special of steak and shrimp.  The steaks were slightly overcooked from what we ordered, but no big deal. Overall the meal was good, and the price is very reasonable.  Love the bread and salad and bacon wrapped shrimp.
We finished our dinner and ordered dessert for the kids to share.  While we waited I took them to he bathroom.  When we returned from the bathroom we found our table had been completely cleared and a new group seated, getting ready to order.  I looked around for our waitress, and finally the manager came up and asked if he could help.  I asked him why our table was cleared why while we were in the bathroom, we hadn't gotten our dessert, we had not paid the bill, and they cleared our "to go" box!!  He sat us at another table and our waitress came over and apologized.  I asked her why they cleared our table, and wasn't anyone noticing that we had not paid the bill?  She said she "was worried" that we had not paid. I said, really?  You weren't concerned that we did not get our dessert?  Lost our tog box?  She then back pedaled and said no, she was just sorry,  then brought our dessert and check.  Then another waiter came over to ask if we wanted menus to order dinner?  I told him we already had eaten and they had also taken the kid drinks away.  So, he brought more drinks to the kids.  I understand they were kind of busy, BUT, they found my to go box and when I got home I discovered the 1/2 steak and two shrimp I had put in the box were missing.  Obviously, I just threw the whole thing away.  I realize they were busy, but I was very disappointed in the lack of communication between the wait staff and the bus boy.  Never had someone take our table away while we went to the bathroom!

I've gone to this location several times before with my family, and each time we come here, we have a so-so experience. On the last visit, my dad's steak was extremely chewy and rubbery, but we decided to go again yesterday because my dad had a coupon haha. Anyway, onto the review!

SERVICE
The staff were polite and very accommodating, even after my mom changed her order a few times (she saw the other side orders we were eating and wanted them too :P). Our water glasses were always being filled, and we were able to get a satisfying amount of that delicious molasses bread.

One thing about the staff that threw me off a bit was that they didn't know how to process the coupon.

My dad showed it to them on his smartphone, which is okay to do according to the fine print at the bottom of the coupon. The waiter told us that they would honor the coupon but that we actually had to mail in a copy. I asked if we could EMAIL it instead, and he said "Oh! Yeah okay, you can email it. Let me get the email address from the front." When the waiter returned, he told us the email address was "BA1025" or something. We asked "....@ what?... @blackangus.com?" He told us, "No, just BA1025." We told him that the email wouldn't be able to send but we tried anyway and showed him the error message. Then the waiter brought over his supervisor who told us the same thing, "Just BA1025." My dad just decided to add "@blackangus.com" anyway, and the supervisor said that hopefully they'd receive it.

FOOD
The coupon got us a free appetizer up to $9.99 so we opted for the steak quesadilla which was tasty and disappeared in the quickness.

Here's where it gets a little more "meh."

For a steakhouse, their steaks aren't prepared consistently.

Our entire table ordered medium-rare steaks. Instead, everyone else's steaks were medium-rare except for mine, which was almost well-done. My "full-flavored" 12 oz. rib-eye steak was bland, dry, and cooked somewhere between medium-well to well-done. My dad's prime rib was cooked medium-rare, but was still dry. My brother's New York steak and my boyfriend's mushroom & bleu filet mignon turned out nicely.

As for the sides, my mom and brother enjoyed their caesar salads. I thought my garlic mashed potatoes had a weird goopy, rubbery texture but tasted great. My fresh green beans with bacon were an interesting flavor. I did like the idea of adding a bit of bacon, but in my personal preference, I think they overdid it because the saltiness of the bacon overpowered my green beans. My boyfriend's western wild rice was pretty much just your standard wild rice.

VERDICT
Inconsistently-cooked steak, salty green beans, goopy mashed potatoes.... but attentive staff, yummy appetizers & bread, and some of the entrees turned out nicely. I'm pretty much right in the middle with this one. 3 stars

The service was actually fast when we reserved today. However, I suggest that their steaks aren't THAT great. Filet mignon was a bit small, but the sampler appetizers did a great job fulfilling our before-entree needs. Their steakhouse bacon burger was a bit on the heavy side, but if you love meat go for it! Ended the night with the chocolate mountain cake with vanilla ice cream on top. If you love chocolate this is just for you. Overall, our server was nice but I've had better steaks and baked potatoes.