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  • 0

    Yes, I know, reviewing chain restaurants that everyone has been to is less exciting, and seemingly less valuable, but whenever something changes, it's nice to give a heads up to those that haven't been there in while.  So met the guys on Sunday to watch the Cubs lose at BWW at Elgin, and the theme for the day seemed to be DRY - both good an bad.  First, we had 5 different baskets of wings, and i am not sure if its due to congressional budget cuts or what, but they were all dry - very little sauce on any of them.  The waitress had to bring extra sauce all around to fix it up, so not a terrible issue, but how hard is it to sauce wings?  On the other hand, I finally tried the desert heat dry rub they are now offering, and that was pretty tasty.  Dry on purpose is OK, but a spicy/smoky flavor that was delicious.  So the good news is that BWW has not run out of new ways to serve wings (there's your investment tip for the week).  Everything else was a little off though, so wondering if there is a new chef or just an off day?

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  • 0

    Nice, local place to watch all the hot sports going on. I like going here when I don't wanna go anywhere far. Service is always good. Drinks are inexpensive. The bad thing about Buffalo Wild wings is that their price for the wings specials keep going up. It's still good to eat every now and then though!

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  • 0

    I come here about twice a month for lunch and have always enjoyed my experience. Great options for sauce and seasoning means you can try something different every time. Attentive staff, good food, clean bathrooms, etc. Jaime is always our waitress and she always takes great care of us when we come in! If you're someone who comes here often, they have a great punch card system which saves you $5 after 5 punches. I've never been here to watch a sports event, but based on the number of TVs in this place (must be at least 35) I'd say it would be a great place to be on game day.

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  • 0

    Everyone,

    My own imposed rules for any Chain Restaurant review:

    1. Must visit at least three times.  Two of which must be distinctly different formats; i.e. one weekday night and one weekend night.
    2. Since the food should be the same everywhere, with the exception of regional items, the food category will only be judged on the quality of the expected food (i.e. temperature, consistency, and amount).
    3. Ratings are based on a 10 point scale with 5 being average, which does not mean bad.  What a score of 5 means is that the category meets expectations for that establishments format.

    Thanks.

    Buffalo Wild Wings - BeeDubs - South Elgin

    Location/Layout - 4/10:  The South Elgin BWWs location can be found on Randall Road just south of Stearns.  The interior is can need a good sweeping and the washroom garbage emptied but is usually well kept.  Additionally, they do offer the usual surroundings that you have come to expect at BWWs including a ton of TVs, both projection and flat panel, with a ton of different sports options, several coin operated games for the inattentive parents to baby sit their children, and NTN.  The main issue though is the parking and waiting area for this location, both of which are way too small.  The parking area is shared with the other shopping options connected to the restaurant and also directly next to the restaurant.  The interior waiting area is connected to the pick up station and has one bench and enough standing room to accommodate 5 people comfortably, which is usually significantly less than are in the area, making it an absolute chore to get your name in or pick up a to go order.        

    Service - 5/10: Service at this location is average.  Servers are typically very quick with requests, although accuracy can vary, which may be the result of the kitchen but ultimately reflects on the servers since they are the ones in charge of order taking and delivery.  This may be made worse by the fact that rarely does your actual server deliver your food.  Refills can be hard to get, especially if you are enjoying something high on the scoville scale, but fortunately the fountain can be used by patrons themselves; but should not have to be in my opinion.  While the servers can be missing from time to time, the team leaders in the white jerseys are almost always roaming but at times can be overbearing as they try to get you to sign up for something.  Moreover, the team leaders usually defer to the servers for food and drink requests which makes getting that much needed refill even more complicated.

    Food - 4/10: The food at this location is hit or miss.  The sauces can be non-existent on some wings (bone-in or boneless) and absolutely drenching others.  Orders, especially non-wings, routinely come out incorrect but are usually rectified but this requires others in your party to wait and have cold food or eat and then watch you eat once your order is fixed.  We usually just say never mind and take it incorrect to avoid delays.  Only once was anything offered to accommodate an incorrect order.  Additionally, they will almost always charge for any add ons (even on regular days not just Bone In Tuesdays and Boneless Thursdays) for any extras.  This is a pet peeve of mine, especially if you have a large wing order and are asking for an extra dressing.  What makes it worse is the servers do not tell you about the up charge and you only realize the expense after receiving the bill.  The sides at this location, especially if you upgrade to wedges or any other upgrade option, are always short compared to other area locations.  Lastly, having dined at BWWs quite frequently I have grown accustomed to the size and shape of the usual items and am absolutely amazed by the reductions in Bone in Wings on Tuesday and the nuggets you receive on Boneless Thursday, especially given that you receive no sides (i.e. ranch, blue cheese, celery, etc...), which is why we have stopped coming for these "special" days.

    Drinks - 6.5/10: While there are issues with the food on occasion, the drinks are above average for this caliber of restaurant.  They offer standard fountain options and also have a full bar.  Mixed drinks vary and are over priced but the beer selection is very solid.  BWWs offers a huge selection of draft beers at very reasonable pricing and always has at least one or two monthly specials.

    Overall Experience - 5/10:  In general BWWs can be a great place to meet up with people to enjoy a game, have a bite and drink, or even host fantasy drafts as we have in the past.  Just hold your expectations in line and you should have an overall good experience.

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  • 0

    It's Buffalo Wild Wings what more do you expect.  The hot wings really are not that hot, but the food was decent and they have a very good beer selection.

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  • 0

    There are good BWW, and bad BWW, this one thank goodness is a good one.  The staff is nice and the wings are always great not undercooked like in a few of the other locations I have visited.  Would give 5 stars but this BWW is always packed to the max!!!!

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  • 0

    Great service ask for Joe he's a great guy phenomenal service. Atmosphere much better then the Geneva store.

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  • 0

    In an ideal world, I would wait until I've been to a place a few times before I review it. But due to my distaste for commitment, sometimes that just isn't possible. So there's no guarantee that I'll be back.

    That was by no means a euphemism for my relationships with women.

    I hit this (again, not a euphemism) location up shortly after they opened. I realize that's not a good time gauge employee competence, but even then, I was wishy-washy about the service. The bartender/server seemed all out of sorts. Even going out of his way to tell me how "tired" he was to try and justify being unprepared and not having the correct menus out, and forgetting key parts of my meal. Really, bro? You're talking to a grown ass man who starts work at the break of dawn, and you're complaining when your restaurant that opened at 11am, has only been open for a half hour?

    On the upside, he was actually pretty nice. He genuinely seemed like he was just having an off morning, and tried desperately to redeem himself with small talk. It worked to an extent. That extent being giving it 3 stars instead of 2.

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  • 0

    great spot to watch the games

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  • 0

    I have given this BW3 a number of tries, but they have pretty much failed every time.   On numerous occassions, I have been told 15-20 minutes for pickup, only to show up and wait for another 10-15 minutes upon arrival for my wings to be ready.  

    Tonight, I received 18 wings that had hardly any sauce on them whatsoever.  Tasteless fried chicken wings.   Blah.      Called the mgr. to complain, and to his credit, he was cordial and will be sending out some coupons.    

    I would be hesitant to order from this location again, normally a pretty big fan of BW3, but I think my next order will go to Wing Stop or Nick's Pizza.

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  • 0

    Compared to other BWWs, this one is just average I would have to say. I only really go to this one to meet up with friends and watch UFC fights. So on that note, there's a good amount of TVs which is good for viewing events. Though if you have a bad spot, then it's hard to get a good view unless you look across the room. They should throw some TVs in the middle of the dining area if possible.

    Staff from what I remember was pretty nice. We were there for like 3 hours and only ordered one thing so our waiter couldn't have been too happy about that but still asked if we needed refills or anything which was nice.

    I'd have to agree with one of the other reviews though, I think it's all BWW but come on, if you're going to advertise the sauce, at least give enough sauce to cover the chicken. and 75cents for ranch? are you serious?

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  • 0

    they have become the mcdonalds of wings not bad prices plenty of selection

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  • 0

    I love visiting buffalo wild wings because of their variety of sauces, however the quality of the food varies from visit to visit. The service is always outstanding, and this is a great place to visit if you want to catch a game (the beer is always delicious). And they have plenty of games to keep the kids distracted.

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  • 0

    I would have to say that this is probably the best B-Dubs that I have been to.  The service is always very good and the food tastes the same at all of them so I can't say that that is better...but the service at this location is definitely the best that I have had at a B-Dubs.  You know the drill at this place...wings, boneless wings, sandwiches, fried appetizers and BEER!  I don't know about the other locations because I never really paid attention, but this one has about 10 beers on tap, if not more...it was insane!  And, of course, tonight is $.50 boneless wings, so that's always a plus.  Overall, a cool place to go, especially if you plan on sitting in the bar area, to have a few beers and some wings.

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