Not only can you 'have it your way', you can often also have the whole place to yourself! On more than one occasion, I've come in and been the only customer there. The fries and onions rings are already prepared and sitting in the heated basket but the sandwiches are made fresh upon your order being completed. There's plenty of seating inside and an adjoining 'play place' for the kids complete with it's own seating so parents can keep watch while they eat. The play area is separated by a glass door and windowed walls so the youngsters' noise level is somewhat reduced for other patrons.
Because of how little dine-in traffic this place seems to get, it's kept very clean. Clean tables and floors. The soda fountains and ketchup bar are also pretty tidy.
By fast food standards, this Burger King is great. Never had a wrong or incomplete order. And I've never had an issue with sickness or food poisoning after eating here. It always tastes good.
Since opening it's doors, this Burger King has had a revolving door of employees with the exception of two individuals. The first has no name. He is simply known as 'The Jamaican Boss'. He's a pleasant, polite older man who I believe is in charge (or at least the lead on hand). You'll hear him at the drive-thru and you'll see him at the counter if you order inside. He speaks fluent Spanish and translates your order to the cooks in the kitchen. Not much else is known about him.
The second is Mark. Like 'The Jamaican Boss', Mark is an older fellow. Mid fifties-early sixties. Almost always wearing a hat. He's a serious guy with very intense eyes and an unsettling stare. As you struggle to distract yourself by reading your receipt over and over again, you'll feel the intensity of his gaze burning onto your forehead. I've tried staring him down but he always outlasts me. He's soft-spoken. On the rarest occasion, a very thin smile will form on his mouth and it's so unexpected that you'll be caught off-guard fumbling for a half-cooked smile to give Mark in return.
Probably one of the best BKs in the East Bay. Abundant parking too!
I ordered a strawberry smoothie for a friend and specifically said strawberry so when we get to the window the guy gives me a mango smoothie. It was so nasty  so I told the older worker who made it that I asked for strawberry and he says
"NOOO YOU DIDNT, YOU SAID MANGO!!!
MAKING A OLD MAN WORK I SHOULD KNOCK YOU TWO OUT!"
We were speechless as we watched him angrily make a new smoothie. When we called back and asked to speak to another employee to ask for his name he refused and said he was having a bad day and refused to let us talk to anyone.
I wish I could give it a 0 star for how shitty the service is
An actual conversation with the drive-thru:
BK: "Ok, one 4-piece chicken nugget kids' meal. That'll be $4.96."
Me: "$4.96? For 4 chicken nuggets? Sounds like you charged me for the bigger one."
BK: "No, that's the 4-piece. The 6-piece kids' meal would be almost $6."
Me: "Are you f***ing kidding me?"
BK: "There was an extra charge for apple slices instead of fries, and an extra charge for milk instead of soda. [Also we're going to give you the wrong kind of sauce, but I'm not actually saying this part, so you'll find out when you get home.]"
Me: "Well, that's a one-star rating on Yelp."
BK: "Sorry, have a nice day."
So besides that, I am also not a fan of the fries at this one; they just don't taste quite right. I guess I'll grudgingly give it a second star for having a really big kids' play area, but I don't know if they really deserve it.
Definitely a step above the normal Burger King. Â The service is excellent. Â There's a really big and nice play structure for kids, and it is separated from the main restaurant by an actual wall so it's not loud if you aren't in there. Â There is a drive-thru.
If they had wifi, it would be perfect.
This is a decent Burger King. It is fast and the food is pretty good.
One thing that really bothers me about this place is that it is understaffed. Â I have beed served by the same person over 3 times. One time when I came in, there was a big school group and it took forever for me to order and get my food. When I finally got my food, I didn't have time to eat it and had to rush back to school. But mow of the other times I have been there there has been almost no line.
Also it really annoys me how they give you ketchup packets in the to go bags for your French fries. It's really inconvenient and you have to squirt the ketchup on a wrapper. Also, the cups where you can squirt ketchup in, which seems more convenient, don't have lids.
Not sure why the bad reviews of this place. Â Usually get friendly and accurate service via the drive-through, unlike at the Taco Bell next door. Â There's a dude who works the window there that is the splitting image of Samuel L. Jackson...worth 2 stars just for that. Â Maybe I can get him to say "get these Mutha****n snakes off this mutha****n grill!"...in which case I'm upping my rating to 5 stars.
Review Source:Service was a bit below par today, but the one star rating is...
If Burger King is supposedly saying that "you can have it your way" then WHY DID THEY TAKE AWAY THE SPICY NUMBER SIX?
That sorry little wrap they are trying to con me with with the SPICY CHICKEN is not cutting it.
SUUUUUUHHHH-CURRRRITY!
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