Chili's Grill & Bar

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• 0

  Food was good, service was TERRIBLE.
  
  The hostess didn't write our name down during the wait before we got sat down. We were told 25 minutes when we came in and told her our name. 45 minutes and seeing people who came in way after us getting sat before us, we asked how much longer for us and were sat when the hostess realized her mistake. Of course we got sat right next to the extremely loud kitchen where we could hear very inappropriate conversations.  
  
  Took about 10 minutes for our waitress to come, she took our order like normal. Almost an hour and a half later, our food finally came. Our waitress came over whole we were waiting and told us we'd get a free dessert since it'd been so long. 30 minutes after we were done eating she comes over to clear the table and then tells us she'll ring in our dessert.
  
  While we were waiting on the dessert, we watched a waiter throw a paper towel at another waiter. The paper towel landed in the food the waiter was serving and he still proceeded to give the customer their food. Another person was bringing out clean cups to the drink station, and spilled a bunch of water on the floor. 4 other people walked over the mess without thinking of cleaning it up we were going to tip our waitress, but when I slipped a little in the water we took the tip back.
  
  The food was very good, but because of our bad experience, I doubt I ever return.

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  Posted on 01.30.13 Amanda J.

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  I used to love Chili's even though I shy away from franchise restaurants.  Their chips and salsa - the best and the selection of entrees were commendable. So I thoght I'd give it a whirl again - bad decision.  Upon entering the restaurant the decor was the same as I remember from 15 years ago.  And weren't hostesses supposed to be presentable?  Sweet girl but messy.  She looked as if she just got up, put on her stained black pants from the night  before and got to work.  
  
  The lunch menu had no salads so I ordered the Caribbean lime grilled chicken with mango iced tea. The serving was 1/2 the size I remember, mandarian oranges which had seen their better days and lukewarm "iced" tea. My bill?  $17.00 plus tip.  Chili's had all the atmosphere of the local gas station eatery with Cheesecake Factory prices.  Save yourself and your appetite - go to Galo's around the corner.

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  Posted on 08.05.12 Pamela M.

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  I noticed that this Chili's has recently gone non-smoking. So big thumbs up for that!
  
  Several years ago, this place had some really great employees and servers. However, they seemed to all leave at once and now this place just kinda sucks. Now that they've added those handy little computer screens at the tables, it's like the servers only feel they need to visit the table if they're being called.
  
  If you're a vegetarian, I don't suggest eating here. Very very few vegetarian options. I ordered a mushroom burger with a bean patty substitute on this particular visit, and they brought me out a regular burger with a side of black beans instead. That's something you just can't afford to screw up.
  
  What used to be one of my favorite dining spots in town has gone downhill so much over the past several years.
  
  I suggest O'Charley's or Texas Roadhouse if you're in the mood for this style of dining. You'll have a much better experience there.

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  Posted on 04.17.12 Brian J.

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  Safe, casual dining experience with better taste than most.
  
  I ate here around Christmas with my Realtor.  While we were talking in the crowded restaurant, you'd think that we'd not notice that the service was more than a bit slow.  Of course, I can say that since it was the holiday time, they were less organized than usual.  Fair enough?
  
  I like the food better than the alternatives, such as Applebee's, Ruby Tuesday (closed in Richmond), Sam Snead's, TGIFridays etc. etc.  It's not great food, but it's better than average for a place like this.
  
  There was a time when I would order just Chili and Chips and Salsa, but they have a wide variety on the menu now, though the burgers seem to be extra large to compete with places like Red Robin.
  
  The best alternative in Richmond is Little Sheba's and it puts most every restaurant to shame.

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  Posted on 03.21.12 Nobuyuki S.

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  Dined here recently and was very suprised to see cordless mini-monitors on each table.  It was an interactive touchpad where you could browse the menu and actually order menu items as well as pay for the bill.  You could also order and pay the old-fashioned way, but I found it extremely convenient to be able to swipe your credit card right at the table when you were ready to pay up.  Great esp if you're having trouble flagging your waiter or waitress down.  The monitor even prints out a receipt for you!  Way cool!
  
  Foodwise I have found it to be consistently good from locations in CA, PA and now here in IN.  I ordered the Texas cheese fries which consisted of fries loaded w melted cheddar cheese, applewood smoked bacon bits, jalapenos, green onions, and a side of ranch.  Loved that you could order a half order or full order.  Being that it isn't exactly the healthiest thing on the planet I went with the half order and it was perfect size for dinner (with a full sized margarita of course!)  
  
  Ordered with the waitress who was friendly and provided very good service.  My friend paid on the monitor just for fun and I paid via the waitress and all was well.  Overall a great experience and will come back without a doubt the next time I am craving those delish fries.

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  Posted on 01.05.12 Cat M.

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  Horrible experience today at Chili's.
  
  I ordered the Chicken & Green Chile soup and a side item of seasonal vegetables. The order took awhile to get here and when it did the soup was cold. The server was very sweet and took it back. She returned, and it was obviously reheated via a microwave cos the top portion was a little bit hotter, but the bottom was cold. I just sucked it up and ate it. The vegetables came with a very rubbery cheese topping that I thought was weird. The entire meal cost $7.65 with tax and tip, which I think is kind of pricey for soup and a side item of vegetables (broccoli & carrots). No more Chili's for me!

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  Posted on 06.23.10 Jenny K.

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