Gemmayze Lebanese Kitchen and Lounge

Excellent food, rarely good service.

Came here about 7pm and was seated at the front.  The restaurant was all but empty.   The service started out ok but after the waitress brought my food out she didn't return.   After I finished my [subpar quality] food, I looked up and noticed she was at the bar making drinks for customers at the bar.  She made drink after drink after drink.   I proceeded to stare intently at her so as to get her attention but she didn't even look my way for about ten minutes.   When she finally looked my way she said "I'll be right over" and it was another five minutes before she came over.   To top things off, she did not even apologize for the ridiculous wait, and even chose to patronizingly call me "sweetie".  

Went to the website afterwards to inform the manager what had happened, and after I clicked the "submit" button on the online feedback form, my browser went immediately to the restaurant home page without any acknowledgement that my feedback had been submitted.

Called during business hours to talk to the person in charge of the website and the server that picked up said he didn't know who was responsible for the website.  I asked for the manager and he said "he won't be in until tomorrow.  It's just me and the cook right now."   I suppose I could have asked him to have the manager call me, or I  could call tomorrow, but honestly I don't care that much.   I'm writing this review so other people can avoid the complete joke of a business that this restaurant is.   If it's still in business in a year I'll assume it's being used for money laundering.

In reality I'd give them a 3.5 out of 5.

First visit the waiter was very nice,  I met a friend there with her newborn for lunch. I am pregnant and morning sickness has not let up. I go through a lot of liquids, from water to iced tea. I get that it's a bit hard to keep up with, so I was thankful for the bottles on the table. Just needed a bit more attention when the bottle got low.

I ordered the tabouli salad and chicken shwarma. We started with pita and Hummus.

The pita is absolutely the best ever. Fresh and warm, and the hummus was really tasty too. Just keep in mind they only give you like 5 pieces of pita for a big plate of hummus and you'll likely want more.

The food came out fresh and although not lightening speed, it was perfect for having casual conversation and munching on the appetizer.
My salad and chicken were delicious.

I noticed when my friend started to breastfeed our waiter suddenly disappeared. She was well covered and no one asked her to stop or leave. But I was a bit annoyed to be out of water, finished with our meal and ready for a check when our waiter wouldn't come around. Hey buddy, just don't stare right at her boob, give us more water, grab our plates, and don't freak out. It's just an infant breastfeeding.

My second visit was similar. Ran low on drinks, had to ask for pita like 4 times. Waited longer for our meal and my chicken was rather dry this time, and spent a lot of time looking around for our waiter..

The food is good, I think the service is just not quite up to my ideal.  I've only gone for lunch and it's been the same waiter both times, so I'm curious if it's just him or the establishment.