Hilton Oak Lawn

BEWARE this is WORST HOTEL in the Chicago MIDWAY area.

Story :
I reserved the hotel room two weeks ahead and already paid for it, and when I arrive there to check in, they suddenly cancel the reservation, saying the hotel suddenly fully booked.
They didn't even NOTIFY me ahead of time.. I was really tired, and all that day. was very dissapointed in how Hilton Midway works! In addition, They didn't actually refund the money until I ask them too refund me, it takes two weeks to get the refund process started.

for other people. BEWARE of this hotel in MIDWAY area. choose other Hotel like Marriot in Chicago MIdway, closer to the airport and nicer.

This hotel is really named "The Hotel of Oak Lawn" and pays to use the Hilton brand. I have been a guest as well as a worker here years ago.

A little back ground I was hired in my department because my Supervisor was leaving on vacation and neither he nor the rest of the department spoke English except two part time guys who were leaving.  Needless to say I started the day after he went on vacation and was trained by a staff who does not speak English.  

The backrooms are dirty and full of flies those water cuts that bring in for the events were they put the fruit man...all those flies in the back hall....small portions of food. Needless to say I quit and left this place off my resume years ago.

As a customer I came back because my wife wanted to have a stay near our area. I prefer hotels downtown and I knew I would not get our bang for our buck here but the front lobby was changed over. They finally upgraded and I was told the top area was converted into a private diner. I got the full package and paid more for a room here then what I could get for a suite downtown.

The Private Area sucks....the free food is crackers and cheese and worse yet the drinks are the stuff they give to you on planes.

The hotel room was small and outdated. Worse yet the food was exactly the way I remembered it, small. A large Pizza at the Hilton (Real Name: Hotel of Oak Lawn) is like a small Home Run Inn without the quality taste. Then as we try to explain to Room Service that we do not want this he stands there and eventually goes back downstairs ten minutes later and left the food because he does not understand English.

This place hires people who do not know how to speak any English and I know for a fact people who are not here legally.

This place is just a horrible knock off of the Hilton brand that pays to use the name. So please remember the hotel you are staying in is just a Hotel that pays to use the name Hilton.  For the price they ask for I'll tell you this....it's not worth it.

This is, by far the worst hotel I've ever been to.
We stayed here 7/19/12 weekend
A little background: There at least 15 people from our family reunion staying here. We came a day early from the reunion party so we had to make 2 different reservations. When we arrived we made sure they knew about both of the reservations so we didn't have to change rooms. We are staying with a four month old.

Night 1/5: The first room was clean on the surface. The linens were clean, the room smelled nice, but the longer the you stay the more you notice. The door slammed very loudly, which was only bad because we have a baby. That night we found one ant, no problem... Until the next night.

Night 2/5: We realize that the hotel room has NO ventilation. No opening windows or vent fans. I'm pretty sure the AC even recirculates. Made me feel claustrophobic. Then I realize the bathroom ceilings are covered in painted over mold bubbles. When I began to shower the mold smell became very loud. Which was worsened by the lack of ventilation.

Just after my shower, while I'm in my underwear the maid opens the door and comes in without knocking. She apologized and asked if I needed anything, I asked for new towels, she brings them in and asks if I need anything else. I said no, she takes out the trash. Asks again, I say no, she takes old towels. Asks again, I say no, she then replaced the tissue. Good thing I'm comfortable in a state of undress, but she clearly wasn't going to listen to what I wanted.

I arranged for my parents to stay in the adjoining room. When they arrived we found the lock on their door was not functioning. The staff offered to move my parents to another room, but they wanted to stay next to us and their new grandchild. So they made keys for them to go through our room. When we finally headed off to bed my mother found that a large ant (apparently, regular for Chicago) had bitten her. When she looked around, she found that there were ants all over her room that were meandering into our adjoining room. Since we have a young baby it was imperative that we get him away from biting bugs.
After way too much conversation with the staff they offered for us to move up to a higher floor, with rooms next to each other, but not adjoining. We had to pack up and move out of our rooms at 1 am. They offered to send someone up to help us move our things. The person they sent couldn't do much because he had recently had hernia surgery, so he still needed my husband to help push up 2 rooms of bags and a crib. He then asked us for the keys to our previous room back so they could let someone else stay there. My mother requested that we keep them so we could check our rooms for our things without sand in our eyes. First he curtly denied this. Again, after too much discussion, he allowed this request to be fulfilled. We were not able to get to bed until 3am! I'm so lucky our baby stayed asleep thought this ordeal because that would have made me completely loose it.

You thought that was the end of that night, right? Nope, my mother asked to make an incident report in the morning, but they called that night. At 3am, twice. To MY room. You know, the one with the sleeping baby. Of course he woke up. Oooh I hate it!

Day/Night 3/5: when we returned to the room for the evening we found that our room had not been cleaned. When I called to ask about it, the gentleman at the front desk asked me if I had a 'do not disturb' sign on the door. I said I had not, but it didn't matter really, so I asked for a set of towels and floor mats. Moments later a lady called to ask all the questions I had just told the gentleman I called first. She then called back AGAIN to tell me the maid service noted i did have 'do not disturb sign' on the door. Really, whether or not it was there was never an issue. I didn't care that the room wasn't cleaned I just wanted the towels. Thanks for waking the baby. Her persistence on this non-issue made me feel like she was calling me a liar. When they came up some one knocked, threw the towels at the door and was gone before we could acknowledge the knock. Sorry for making you work.

Lesser issues, I just want to vent now:
They could never get the room assignment straight so they would call for my mother into my room and would call me by my mothers name when I called, even after telling them multiple times.
I asked about the use of a refrigerator because I had breast milk to save. The front desks reply to my request was "we have a microwave."

Update
Two weeks after my stay I had calmed down and called Hilton Corporate office directly. One of their friendly representatives played mediator between the hotel manager and me. The hotel manager AGAIN believed me to be my mother (who had already gotten a refund) and was refusing to give me a refund, as if we didn't have separate rooms, bills and issues. The Hilton Rep gave me back 2 nights. The Hilton brand is saved, But this hotel is DEAD to me.