Jimmy John's

Never got an order wrong and they deliver within 15min.  The sandwiches are consistent with all other Jimmy John stores.

I'm going to make this as short as possible, because my co-worker and I have spent enough time trying to resolve issues with this store that I really do not want to waste any more time with them.

October 3, 2012. We have a client coming in from out of town. We decide a quick and easy lunch would be Jimmy John's. We place an order online. After about 5 minutes, we learn that we need to add something to the order, so we call to add to it and they say they will take care of it without an issue. Lunch arrives (a little longer than anticipated) but it was good. I really don't have anything bad to say about the food. It was fine.

October 31, 2012. We receive our credit card statement with two charges from JJ- the first one being the total of the order we placed online and the second charge being the final total once we made the changes to the order. We contact the store. They tell us that they will fix it and we should see a refund within 3-5 days. We receive the next statement in November ...no refund. We call to get this issue resolved, they say that they took care of it, it should show up on our next statement. December comes...receive the statement...no refund. Now, we're perturbed to say the least.

We contact the store yesterday to try once and for all to get a refund. Speak to a kid (no name) that can't seem to fix this without the manager, Mike, so we are instructed to call back today at 11 ("the start of Mike's shift, but Mike likes to come in late, so it's best to call closer to 11:30"---this is just so unprofessional, it's disgusting). We call today at 11:30, speak to Joe; now I have to give our friend Joe a little credit here, because he was the most helpful out of all the people we got passed around to.

Joe tells us that we cannot have a phone number for the owners, Brad and Sandy, but they usually are at the Chicago or Hanover Park Locations. We Google the HP location, call, ask for Brad. "Sure, just a moment, can I tell him who's calling?" -My colleague provides her name- "Oh, he's not in right now". "Well you just said he was there and now that you know who this is, you he's gone?" Weird how that happens....huh? She explains to the person who answered the phone that this is a customer service issue that needs resolution and after being given the run around for 2 months, it's getting old and she wants to speak with Brad. Brad gets on the phone. He explains that its lunch time and they are very busy, he would like to call her back. We have been waiting for a call back since October 31, 2012. This is really getting out of hand.  She explains the situation to Brad who I'm guessing knows exactly what the problem is and he says he will get back to her because he needs to look up the receipts, etc. (which there is only one receipt---the one we signed when they delivered)

We decide that it's time to call corporate. This is just a joke....we call. They say there is no one available in customer service. So we say that we'll hold. "ummm, we don't have a hold option on our phone system. Once the person is on hold for a minute, they get kicked back to me" Well, duh!! That's how phone systems work so people do not sit on hold forever, genius! "Ok, we'll leave our info and you can call back". They call back shortly thereafter. We explain the situation YET AGAIN, they say they will contact the store owner to get this resolved. POOF! Within 30 minutes, we got a call from the Elk Grove store. MAGIC! They refunded the $$ immediately and faxed us a receipt minutes later. My colleague addresses their terrible customer service and asks why it's so difficult to have gotten this taken care of...he literally said "I don't know, but you got it taken care of now, so it's resolved". Yes, you resolved the refund, but you have lost my business and every other employee at my local company that dines out regularly. All for about $35!

Best Jimmy John's around. I'm pretty sure this was the first one around the area, so they know what they're doing. The delivery is pretty ridiculous too. I can order online and 10 minutes later, the driver is at my door. The staff is always very welcoming and friendly. Definitely the Jimmy John's to go to/order delivery from.