Lattitude Restaurant

I went to Lattitudes on Saturday night and my experience left alot to be desired. When we walked in I told the hostess that I had a gluten allergy and she informed that that they do not have a dedicated menu, however they can substitute things here and there to accommodate me. I informed my server of my allergy when we ordered our appetizers and he assured me they were prepared gluten free.

We ordered the brussels sprout appetizer and some shrimp cocktail. They were both really good until I found some fried onion rings mixed in with the brussels sprouts. People with Celiac disease cannot eat anything that has been prepared in a fryolator with other wheat containing foods. It was too late though I had already eaten a good portion of it.

It took us about 25 minutes to flag the waiter down. When I voiced my concern to the waiter about cross contamination he was hardly apologetic. He blamed the kitchen for being "really backed up" and then told me that other people with gluten allergies eat food out of the fryolator all the time there.  He then told me he was going to bring some fresh ones out that were pan fried, then never did.

So we ordered entree's and I ordered the cider brined french pork chop. It was pretty dry and very burnt on the top. My sister had the pork also but hers was cooked very differently and delicious.  I would have liked to try something else that night, but they were out of the salmon, swordfish, osso bucco, and some other red meat. My family was upset I was exposed to gluten and that my meal was burnt so I decided to talk privately to a manager.

I kindly asked the hostess who sat us if I could speak with a manager. She said "Sure I can get you a manager, what is this about?" I told her about my food concerns and then she said "Well actually I am a manager". This just seemed strange and unprofessional. Was she only a manager based on what type of problem I had? Also she asked me if I had gotten sick- which is completely BESIDES the point and really uncomfortable.  

It was pretty awkward the rest of the night. The waiter even kidded at one point "I'm batting 1000 tonight" cause he knew he kept messing up our orders. That being said, I think how they resolved my issue was good. They took the appetizer off our bill and gave me a free dessert. This is why I gave them 2 stars.

Had an awesome lunch.  The atmosphere was very nice and our waiter could not be beat!  Our group included grandma, grandpa, parents, & grandchild and all were pleased with the setting & food.  The brussel sprout appetizer is classic.  Would highly recommend this resturant to anyone!

A refreshingly different menu. High quality. Great atmosphere and great bar area.