Luigi's House Casual Italian Dining

I love when a restaurant asks if you have a reservation and you don't and they look at you like a bother and the place is empty.  The service was slow but the food was good.  I say you typicaly get better service when a place is busy.  I want to like you, the food is good enough to go back but everytime I do, I leave unsatisfied with the horrible and rude service.

Top notch restaurant. Had daughters first birthday party in banquet room. Great food in a beautiful room being serviced by a great staff. Cannot say enough about this place!

Oh Luigi, I wanted so badly to like you.  
A friend and I met here for lunch.  It had been ages for both of us since our last dining experience here (mine had been so good that I had been looking for an excuse to go back for the elusive, tasty dish I had had)...
Maybe that was my problem: my expectations were too high.  I love Portillos.  I thought I would love Luigis again.
Service was ok, but I felt like the waitress was just going thru the motions because we were one of the few people there.  
I should have taken her suggestion, perhaps, because the dish I ordered just wasn't that good.  If this was what I had before, I couldn't even tell.  The magic memory failed when the plate of reality arrived.  
The mozzarella sticks were not stick shaped but they were my favorite part of the meal, besides the bread.  Portions are large, so I had leftovers but I didn't even decide to keep them.  
I have never been to the piano bar and I still think I would like to try it out.  However, if I was looking just for a dinner out, this is no longer at the top of my list.