Gemato's Wood Pit BBQ

I would have rated this at 4 stars for the last several years as the food is above average and both my girlfriend and I have made this a repeat comfort food offense. The soups especially the split pea that they have on Thursday is really really good maybe even better than grandmas (Sorry Grandma).

After a long hiatus I recently started to go back, the food is the same, good portions, good flavor, decent value (they tend to run a bit pricey) but  the service and management might need to be reevaluated. I've had some difficulties getting my order right and nothing us more disappointing than getting home and discovering that someone made a mistake. I'm willing to let it go once or twice but 3 times in a row?

My last time there was the final straw and incited complaint. The cooks were a bit overwhelmed with the nightly rush, I waited patiently at the window for 20 minutes to get my food and when another patron asked about her food and the cook started being defensive towards me and angrily asking for my ticket to make sure my order is right. I gave it to him not expecting a bit thing and when he turned around he started swearing in Spanish and calling me names. I promptly confronted him, told him I understood, and that I felt it was inappropriate. I informed the manager, who apologized and asked if I wanted anything, I wasn't looking for a freebie so I just asked him to talk to his employee. A few minutes later the employee gives me my bag of food, reads back my order, and denies that he cussed me out. I gave up, walked out, drove home, only to find out my order was all wrong. I called the manager to complain and he refused to offer me a refund, he demanded I bring my receipt (which had been taken by his employee) or would not refund my money. I will contest the charge with my credit card company and am considering never going there again.

Obviously, I had a terrible service experience but if you go, check your order and enjoy your food.

Food has always been good - ribs are my fav. Service is friendly and the place is clean. Who cares what the interior designer was thinking. I'm there for the food.

Yum, yum, yum.  The ribs and chicken are delicious!